Field Service Technician

Full Time Field Service Technician – California East Bay Area

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the California East Bay Area. As a Kiosk Technician, you will receive training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and 3rd party service (Eco‑ATM, Pokémon). The territory includes 90+ kiosks and will involve approximately 40 hours per week.

The pay structure is hourly plus commission, with an estimated annual compensation of 60‑66k and benefits including a company car, cell‑phone reimbursement, and a corporate gas card for business miles.

• World‑class benefit plans – Health, Dental, Life, Short‑ and Long‑term disability insurance, and a 401(k) plan
• Wellness program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

• Re‑stock and perform routine service on kiosks as needed (determined by demand or schedule).
• Perform on‑call repairs or adjustments when a machine goes out of order.
• Install new kiosks or swap existing kiosks in the local area.
• Monitor machines daily for issues and contact stores to resolve connectivity or power problems.
• Track inventory for re‑stocking machines in Kiosk Tech’s possession.
• Grow revenue in the territory by optimizing machine locations, uptime, product mix, and store relationships.

Employees are expected and encouraged to participate in safety and health program activities, including immediately reporting hazards, unsafe work practices, and incidents; wearing required personal protective equipment; and supporting safety committee activities.

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred)
• Prior experience in retail merchandising, field operations, and customer service (preferred)
• Minimum of 1‑3 years of experience in a similar profile (preferred)
• Experience with tools and troubleshooting mechanical problems
• Fluent English reading, writing, and speaking, including technical jargon

• Computer literacy (Microsoft Word, Excel, Outlook)
• Professional representation of Hillman at all times
• Ability to work weekends when required

• Excellent driving record and valid driver’s license (clean record is mandatory)
• Reliable transportation with automobile insurance (mileage reimbursement)
• Reliable cell phone (reimbursed)

Sales/Service environment varies by location/store setup and may involve cramped quarters, dust, fumes, or odors. Daily travel is required, with the possibility of driving up to 200 daily. Hand/eye coordination, functional vision, and hearing are required.

/Service medium lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

• The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.