Community Health Worker

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri‑Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health‑care services that promote the well‑being of all members of the community. Our mission is rooted in delivering high‑quality patient care, encompassing primary healthcare, mental health support, and dental services.

The role of a Community Health Worker (CHW) is to advocate for and provide case‑management services for individuals with a high level of need for support due to medical, mental, and/or social difficulties, with the goal of improving overall health and well‑being. The CHW must be able to work independently when needed. This position may require multiple working locations such as medical offices, home visits, or other off‑site patient visits.

The CHW provides essential support and resources to our patients while assisting them in accessing care, navigating the care system, and acting as a liaison between community and healthcare providers.

• High school diploma or equivalent. An Associate of Arts or Bachelor of Arts degree in Public Health, Social Work or related field is preferred.
• One (1) year of experience working as a Community Health Worker (CHW) in an integrated behavioral healthcare setting is preferred.
• Effective decision‑making skills, problem‑solving, critical thinking, and sound judgment are essential. Experience utilizing these skills in both clinical and non‑clinical settings is preferred.
• Experience in community outreach, healthcare, or social services is preferred.
• Knowledge of local health resources and community services.
• English and Spanish bilingual abilities preferred.
• Must possess a valid and current driver’s license with reliable transportation, a clean driving record and automobile insurance is required.
• Ability to learn and adapt easily, being flexible, remain responsive to change, and able to retain complex information.
• Excellent organizational and time‑management skills with the ability to work independently.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with people of all backgrounds.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Must be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a proactive, self‑motivated individual with proven ability to collaborate effectively in a team environment.
• A can‑do attitude, attention to detail with the ability to organize.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

• Advocate for patients by helping them communicate with healthcare providers or social service agencies to achieve their overall health and well‑being.
• Conduct outreach activities and enrollment assessments to engage individuals and community members in health programs and services.
• Provide education to community members related to health topics such as nutrition, chronic disease prevention, mental health, and maternal and child health with assistance from the overall care team.
• Conduct health screenings, including social determinants of health.
• Develop care plans that address patients’ specific needs, connect them to relevant resources, and act as a liaison between community and health and social services.
• Collaborate with local organizations as needed to enhance community partnerships for resources.
• Educate patients about the services available at Axis.
• Ensure documentation meets established standards for work assignments and complies with policies and…