Patient Administrative Specialist, Oncology

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Day - 08 Hour (United States of America)

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Primary Function:
Proficiency of level I skills AND Performs the following:

• Patient Interaction and Registration:
  • Greeting and Assistance:
    Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
  • Patient Escalations:
    Seek, Identify, and resolve simple escalations, provide service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
  • Referral Management & Appointment Scheduling:
    Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Administrative Tasks and Documentation:
  • Telephone and Messaging:
    Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
  • Documentation Management:
    Manage faxes, mail, file documentation, and maintain databases.
  • Systems Use:
    Process forms and utilize phone and electronic medical records systems.
  • Orientation:
    Welcome and orient new PAS staff members to best practices.
• Communication and Coordination:
  • Professional Communication:
    Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
  • Provider Coordination:
    Communicate scheduling preferences and urgent needs with providers.
• Strong Proficiency In At Least ONE of the Following Specialized Functions:
  • Medication Prior Authorization
  • Specialized Data Collection & Coordination
  • Cross‑trained to support multiple providers, services, and/or departments
  • Surgery/Procedure Scheduling
  • New Patient Coordination

High School Diploma/GED.

At least one (1) year of related healthcare experience (including external experience) required.

Knowledge – Knowledge of Windows-based office software, computers, and operating systems – Basic Knowledge of medical terminology.

Skills – Strong written and phone/verbal communication skills – Phone skills, including familiarity with complex or multi-line phone systems – Strong time management and organizational skills – Ability to solve problems and manage multiple priorities.

Abilities – Actively listen to patients and colleagues – Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism – Adjust communications to fit the needs and level of understanding of the receiver – Exercise calmness in stressful situations – Assist with welcoming & orienting new PAS staff members – Demonstrate exemplary customer service and act as a liaison between the front and back office – Ability to acquire and develop…