Patient Admin Specialist III; Surgery Scheduler), TV Orthopedics Clinic

1.0 FTE Full time Day - 08 Hour R2660928 Onsite  TV Clinic Ortho Administrative Support PLEASANTON, 5725 W. Las Positas Blvd., California

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Day - 08 Hour (United States of America)

Seeking a highly dependable and motivated Patient Administrative Specialist with demonstrated surgery scheduling experience to join our Orthopaedic Surgery team. This role is ideal for an individual who thrives in a fast-paced clinical environment and possesses exceptional communication, organizational, and coordination skills.

• Strong surgery scheduling experience in a healthcare setting required
• Orthopedic surgery scheduling experience strongly preferred
• Proven experience coordinating complex surgical workflows, including pre-operative and possibly post-operative scheduling
• Knowledge of insurance verification, authorization processes, and surgical case preparation
• Experience working with Epic or a comparable electronic health record system preferred
• Demonstrated ability to manage multiple priorities with exceptional attention to detail and accuracy
• Outstanding verbal and written communication skills
• Ability to confidently and professionally communicate with patients, physicians, APPs, nurses, surgery schedulers, hospitals, ambulatory surgery centers, and ancillary departments
• Strong customer service skills with a commitment to providing an exceptional patient experience
• Excellent organizational and time management skills
• Ability to navigate complex situations, resolve scheduling barriers, and proactively identify solutions
• Proven ability to work collaboratively as part of a multidisciplinary healthcare team

The ideal candidate will bring a strong understanding of the surgical pathway and demonstrate the ability to independently manage surgery scheduling processes while ensuring accuracy, efficiency, and a seamless patient experience. Candidates with orthopedic surgery scheduling experience will be highly regarded due to the complexity and coordination required within this specialty.

Required:

Minimum 3 years of surgery scheduling experience in a healthcare environment.

Highly Preferred:
Orthopedic surgery scheduling experience with demonstrated expertise in coordinating surgical cases from initial scheduling and possibly post-operative follow-up.

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Stanford Health Care

• Primary Function:
• Proficiency of level II skills.
• AND
• Performs the following
• Specialized Functions:
• Patient Interaction and Complex Registration
• Greeting and Assistance:
  Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with complex questions about appointments, authorization, payments, billing, and schedules.
• Patient Escalations:
  Seek, Identifies and resolve complex escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways with proposed resolution plan.
• Referral Management & Appointment Scheduling:
  Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Administrative Tasks and Documentation
• Telephone and Messaging:
  Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Documentation Management:
  Manage faxes, mail, file documentation, and maintain databases.
• Systems Use:
  Process forms and utilize phone and electronic medical records systems.
• Orientation:
  Welcome and orient new PAS staff members to best practices.
• Communication and Coordination
• Professional Communication:
  Maintain communication…