Business Systems Analyst - Salesforce CRM

Job Title

Business Systems Analyst - Salesforce CRM

Pleasanton, CA

6 Month Contract – Onsite Position

• Partner with business and technical teams to gather, document, and analyze business requirements for Salesforce Sales Cloud, Marketing Cloud and other initiatives.
• Develop comprehensive Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), User Stories, and User Acceptance Criteria in collaboration with Product and Engineering teams.
• Build user journeys, process flows, and system diagrams to visualize and communicate business processes and solution designs.
• Support the backlog management and grooming process, ensuring clear prioritization and alignment with business goals.
• Collaborate with engineering and QA teams during development and UAT to validate solutions meet business expectations.
• Maintain accurate and updated documentation using Confluence and track development progress using Jira.
• Create and deliver PowerPoint presentations and Smartsheet reports to summarize project progress, key findings, and recommendations for leadership.
• Serve as a subject matter expert on Salesforce capabilities and data flows, identifying opportunities to optimize business processes and system usage.
• Support change management, end-user training, and documentation as part of new feature rollouts and enhancements

• 3–5 years of hands‑on experience as a Business Systems Analyst, preferably supporting Salesforce CRM platforms (Sales Cloud and/or Marketing Cloud).
• Strong proficiency in Jira and Confluence for requirements tracking and documentation.
• Proven experience in creating BRDs, PRDs, user stories, acceptance criteria, and process documentation.
• Demonstrated ability to build user journeys, workflows, and diagrams using tools such as Lucidchart, Visio, or Miro.
• Strong communication, presentation, and documentation skills, able to clearly convey complex information to both technical and non-technical audiences.
• Experience preparing executive‑ready PowerPoint decks and managing deliverables via Smartsheet or similar tools.
• Working knowledge of Salesforce platform capabilities, data model, and integration patterns