IT Help Desk Specialist

Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you’ll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.

• Work within the IT team on a Window 11 migration.
• Provide technical support to users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document issues and resolutions in a ticketing system.
• Perform routine system maintenance and updates.
• Install, configure, and maintain operating systems, applications, and updates.
• Offer basic training and guidance to users on software and hardware.
• Collaborate with the IT team to resolve complex issues and improve processes.
• Perform other duties as assigned.

• 1+ years of hands on IT Support experience (must have supports Windows 11)
• Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
• Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
• Basic understanding of networking and troubleshooting.
• Having gone through a Windows 11 upgrade/migration a major plus

Entry level

Contract

Information Technology

Banking and Financial Services

Location:

Pleasanton, CA