More jobs:
IT Help Desk Specialist
Job in
Pleasanton, Alameda County, California, 94566, USA
Listed on 2025-12-02
Listing for:
Kavaliro
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you’ll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.
Key Responsibilities- Work within the IT team on a Window 11 migration.
- Provide technical support to users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document issues and resolutions in a ticketing system.
- Perform routine system maintenance and updates.
- Install, configure, and maintain operating systems, applications, and updates.
- Offer basic training and guidance to users on software and hardware.
- Collaborate with the IT team to resolve complex issues and improve processes.
- Perform other duties as assigned.
- 1+ years of hands on IT Support experience (must have supports Windows 11)
- Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
- Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
- Basic understanding of networking and troubleshooting.
- Having gone through a Windows 11 upgrade/migration a major plus
Entry level
Employment TypeContract
Job FunctionInformation Technology
IndustriesBanking and Financial Services
Location:
Pleasanton, CA
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