Senior Forward Deployed Engineer

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Do you want to operate at the edge of innovation—solving mission-critical customer problems, shaping product direction, and deploying AI capabilities where they matter most? If you thrive in fast-moving environments where deep engineering meets real-world customer impact, this role awaits you!

We’re looking for an experienced and curious Senior Forward Deployed Engineer (FDE) to join our team. You will serve as the technical vanguard for our largest and most sophisticated customers — deploying Ciroos in enterprise ecosystems, solving real-world production engineering bottlenecks, and translating operational pain into product leverage. This is a customer‑facing engineering role where you directly integrate Ciroos into complex, heterogeneous enterprise environments.

Your work materially influences our roadmap, accelerates customer adoption, and ensures successful production outcomes. You’ll work closely with our product and engineering teams, and our customers, to ensure our AI SRE Teammate delights our customers. You’ll be responsible for the availability, operational performance, emergency response, and support for our service that is currently deployed in multiple enterprise production environments. This is an opportunity to be part of a team that is defining a red‑hot category (AI in SRE) led by a stellar team with an impeccable track record.

• Implement and optimize our AI SRE Teammate to meet the needs of our customers in production and pre-production environments.
• Proactively monitor customer deployments (with Ciroos!) to ensure that our customers get the best out of the product.
• Use Ciroos to uncover latent reliability issues (misconfigurations, deployment regressions, scaling) of customer environments.
• Recommend best practices to customers for implementing the Ciroos AI SRE Teammate in their environment.
• Plan, design, build, and maintain highly scalable, reliable, and efficient infrastructure for our AI SRE Teammate.
• Serve as the customer’s technical advocate into engineering and product.
• Conduct post‑incident reviews to identify root cause and implement preventative measures.
• Ensure security best practices are integrated into customer deployments.
• Train SRE, Ops, and Platform teams at the customer on how to operate with Ciroos AI SRE Teammate.
• Support production cutovers; measure and demonstrate MTTR reduction and elimination of manual toil.
• Build long‑term technical relationships with senior engineering leaders at customer organizations.
• Contribute to a culture of continuous learning and improvement within Ciroos.

• Customer obsessed:
  Deep empathy for customers in operational roles such as yours (SREs, ITOps, and Dev Ops) with a passion to reduce their toil and innovate on their behalf, and always willing to go the extra mile to delight customers.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 4 years of experience in Site Reliability Engineering, Dev Ops, or a similar operational role. Prior experience in a technical customer success role is a strong plus.
• Strong proficiency in at least one programming language (e.g., Python, Go, Java).
• Extensive experience with cloud platforms (AWS, GCP, or Azure).
• Solid understanding of Kubernetes, infrastructure as code tools (e.g., Terraform, Cloud Formation, Ansible), and CI/CD pipelines.
• Intimately familiar with Generative AI, ML concepts and technologies. You must be actively using AI tools to drive your own personal productivity.
• Strong knowledge of open‑source and commercial observability tools, ticketing systems, and incident management/response systems.
• Excellent problem‑solving and analytical skills to diagnose complex systems systematically.
• Strong written and verbal communication skills with a collaborative mindset.
• Intrinsically curious and willingness to thrive in ambiguity.

• Prior exposure to agentic AI or reasoning systems.
• Experience with operating/supporting customers running AI infrastructure or AI tools.

Ciroos (pronounced “Sai rose”) is a seed‑stage startup founded…