Sr. ServiceNow Application Engineer

About the Team

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations. You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

We are seeking a Senior Service Now Developer with 8+ years of experience in Information Technology, including 6+ years as a Service Now Developer, with deep knowledge of Service Now platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

• Design and Develop:
  Build and configure solutions using Service Now best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, Integration Hub, and custom applications.
• Platform Enhancements:
  Drive enhancements and improvements to the Service Now platform aligned with business goals and IT strategy.
• Integration:
  Develop and support integrations with third-party systems using APIs, Integration Hub, MID Servers, and other technologies.
• Governance & Standards:
  Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
• Incident & Change Management:
  Troubleshoot and resolve complex incidents and support change management through the SDLC process.
• Exposure to AI:
  Demonstrable expertise in Service Now s AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU. Also to keep up with new Service Now releases and features.
• Mentoring &
  
  Collaboration:
  
  Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
• Documentation:
  Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
• Platform Upgrades:
  Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
• Communication and stakeholder Management:
  Confident in leading demos, workshops, and requirement walkthroughs.
• Problem-Solving & Critical Thinking:
  Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.
• Time and Priority Management:
  Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.

• 8+ years of experience in Information Technology, ideally within a large technology company.
• 6+ years of deep experience as a Service Now developer with exposure to various modules (ITSM, ITOM, ITAM), integrations, scripting and configuration management.
• Bachelor s degree in a computer related field or equivalent work experience.
• Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

• Global delivery experience in leading distributed teams across international locations.
• Service Now Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Service Now Certified Application Developer (CAD) is highly desired.
• Cloud & Security Knowledge:
  Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
• Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
• Cross domain expertise with exposure to Sec Ops, ITAM, ITOM beyond ITSM.
• Bachelor s degree in a computer related field or…