Senior IT Technical Support Engineer

Senior IT Technical Support Engineer

Tekion Corp is a cloud‑native automotive platform that is disrupting the industry with cutting‑edge technology, big data, machine learning, and AI.

This role includes general IT troubleshooting duties surrounding software, hardware, and cloud technology. We look for professionals who want to grow with us, love challenges, and are passionate about IT.

• Help lead Helpdesk processes to be more efficient and effective
• Manage day‑to‑day Helpdesk ticketing system for US and Canada employees
• Active Directory and Okta management
• Put together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, Windows and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage US and Canada employee onboarding and offboarding
• Willingness and ability to travel up to 10% domestically within the United States

• 4+ years of experience working in a help desk environment
• Experience with Active Directory or similar tool for policy management and configuration
• Hands‑on troubleshooting of Windows and Mac laptop devices
• Experience with single‑sign‑on tools such as Okta
• Experience with network equipment such as routers, switches, access points
• Proficiency troubleshooting LAN, WAN, and other systems
• Experience with MDM solutions (not required)
• Excellent oral communication skills
• Detail‑oriented with ability to keep detailed ticket notes

• Visa sponsorship is not available for this position

• Competitive compensation and generous stock options
• 100% employer‑paid medical, dental and vision coverage
• Unlimited PTO, parental leave, and free snacks and beverages
• Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Early‑stage, hyper‑growth start‑up with growth opportunities
• Work on the latest, coolest technologies – all built in‑house
• Dramatic culture that encourages innovation, rewards performance, and discourages hierarchy
• Exciting opportunities for career growth and development

Base Salary Range: $91,500—$137,000 USD. Additional equity compensation, bonus or commission may apply.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

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