Business Solutions Analyst ; CRM

Business Solutions Analyst I (CRM)

Tekion Corp

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud‑native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting‑edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The CRM Consultant is responsible for delivering Tekion's CRM solutions to dealer partners, ensuring successful configuration, adoption, and optimization of CRM functionalities. This role involves working closely with clients, internal teams, and stakeholders to implement best practices, drive user engagement, and achieve measurable business outcomes.

• Lead CRM onboarding and configuration sessions with dealer partners.
• Customize CRM workflows, lead stages, campaigns, and reporting dashboards to align with client business processes.

• Serve as the primary CRM subject matter expert during implementation and post‑launch phases.
• Conduct training sessions for dealership staff on CRM features, including lead management, campaigns, and reporting.

• Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement.
• Monitor adoption metrics and provide actionable insights to improve utilization.

• Work with internal product, engineering, and support teams to ensure seamless integration and effective problem resolution.

• Validate CRM configurations against UAT checklists and ensure compliance with Tekion standards.
• Support regression testing and troubleshoot issues during go‑live and hyper‑care phases.

• Bachelor's degree in Business, Information Systems, or related field.
• 3+ years of experience in CRM implementation or consulting (preferably automotive retail).
• Strong understanding of CRM workflows, lead management, and campaign automation.
• Excellent communication and client‑facing skills.

Please note that visa sponsorship is not available for this position.

• Competitive compensation and generous stock options.
• 100% employer‑paid top‑of‑the‑line medical, dental and vision coverage.
• Unlimited PTO, parental leave and free snacks and beverages.
• Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early‑stage, hyper‑growth start‑up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home‑grown and built from ground‑up.
• Dynamic work environment with a strong sense of community and collaboration.
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
• Exciting opportunities for career growth and development.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

Location:

Palo Alto, CA | Salary: $50,000.00 – $60,000.00