Director of Services

Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360‑degree operational view that enhances decision‑making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision, we create real‑time virtual replicas of physical assets, enabling predictive maintenance, performance simulation, and operational optimization.

Our AI‑driven models empower companies with scalable solutions for anomaly detection, performance forecasting, and asset lifetime extension—all tailored to the complexities of industrial environments.

Cutting‑Edge AI Innovation – Join a team at the forefront of AI, developing groundbreaking solutions that shape the future.

High‑Growth Environment – Thrive in a fast‑scaling startup where agility, collaboration, and rapid professional growth are the norm.

Meaningful Impact – Work on AI‑driven projects that drive real change across industries and improve lives.

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Avathon

Avathon is seeking a Director of Services to lead end‑to‑end services delivery and services revenue. This leadership role is responsible for ensuring customer implementations are delivered on time, on budget, and at the highest quality, while driving billable utilization, margin performance, and services‑led expansion. The role blends operational, commercial, and delivery leadership, with accountability for resourcing, implementation estimation, and scaling a high‑performing services organization.

• Own the end‑to‑end delivery lifecycle for customer implementations, from post‑sale handoff through go‑live and customer acceptance
• Establish delivery standards, governance models, and escalation paths
• Own Professional Services revenue, including bookings, recognition, and forecast accuracy
• Be accountable for services gross margin, utilization rates, and cost control
• Identify and drive:
  Implementation expansions, scope increases, follow‑on services and upsell opportunities
• Support deal structuring, services pricing, and contract negotiations
• Carry explicit responsibility for services‑led upsell and expansion targets
• Identify opportunities to expand customer value through:
  Additional use cases, advanced AI capabilities, optimization, tuning, or roadmap‑aligned services
• Own resource planning and capacity modeling across all services roles
• Manage a blended delivery model (onsite, remote, nearshore/offshore as applicable)
• Own the estimation framework for services engagements
• Ensure accurate scoping of:
  Effort and duration, skill requirements, dependencies and risks
• Define and track KPIs for:
  Billable utilization, Revenue per consultant, Margin per engagement, On‑time and on‑budget delivery
• Partner closely with:
  • Sales – services scoping, deal support, upsell execution
  • Product & Engineering – feedback loops from implementations to roadmap
  • Customer Success – long‑term adoption and value realization
• Serve as the voice of delivery in executive planning and go‑to‑market discussions.

• 10+ years of experience in Professional Services, Consulting, or Enterprise Software Delivery.
• 5+ years in a services leadership role with direct revenue and margin responsibility.
• Proven experience owning:
  • Services revenue targets
  • Billable utilization and capacity planning
  • Implementation estimation and scoping
• Strong understanding of enterprise AI or data‑driven software platforms.
• Demonstrated ability to scale delivery teams in fast‑growth environments.
• Excellent executive communication and customer‑facing leadership skills.

• Background in AI, ML, data platforms, or analytics‑driven software.
• Experience in a Silicon Valley or high‑growth SaaS environment.
• Familiarity with enterprise buying cycles and complex implementations.
• Experience with global or distributed services teams.

• Achievement of services revenue, margin, and upsell targets
• High billable utilization without delivery burnout
• On‑time, on‑budget customer implementations
• Strong CSAT and…