Director - IT Applications Engineering; Salesforce

Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in CA, CO, OR, WA, or GA 3 days per week.

This director-level role is part of Information Technology and Security Office and supports Human Resources Product Delivery and Technology. The position leads the product organization accountable for the Salesforce platform portfolio that powers employee service delivery, spanning Service Cloud case management, Marketing Cloud, Data Cloud, and the emerging agentic and artificial intelligence roadmap. The director owns the multi-year platform vision, strategy, and roadmap for this large-scale, multi-function environment, serving as the final authority on decisions affecting platform stability, security, scalability, and performance, and establishing the governance, data foundation, and observability needed to orchestrate intelligent agents reliably at enterprise scale.

The role builds and develops a distributed product team, directs third-party system integrator partners against architectural standards and delivery commitments, and drives predictable, high-quality execution measured through platform health, service-level, and business-impact indicators. Success in this position depends on close partnership across Human Resources Operations, Employee Services, Enterprise Architecture, technology delivery teams, contact center and telephony operations, and external vendor organizations to advance self-service, automation, and analytics capabilities that improve the employee experience and organizational efficiency.

This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases.

• Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly;
  
  and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Ensures the provision of appropriate resources to address systems incident support and troubleshooting.
• Oversees the review and implementation of recommendations of technical solutions…