Director, Enablement & UX; Business Technology

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** About the Team
** Business Technology (BT) is seeking a Director of BT Change Enablement and User Experience (UX) to lead the strategy and execution of change management and user experience practices across the organization's technology initiatives. This leader will unify change enablement and user experience into a single, cohesive function, ensuring that every technology investment is evaluated and delivered through the lens of the end-to-end Workmate experience — from how a change is communicated and adopted, to how intuitive and effective the resulting tools feel to use every day.
This is a high-visibility leadership role that sits at the intersection of technology delivery, organizational change management, and user-centered design — driving how the company enables its workforce to successfully adopt new systems, processes, and digital experiences.
** About the Role
**** Key Responsibilities*
* ** Unified Change Enablement & UX Leadership
*** Lead change enablement and user experience as one integrated function, rather than parallel disciplines, ensuring consistent strategy, governance, and prioritization across both
* Own the end-to-end Workmate experience perspective for all major BT-led technology programs — treating adoption readiness and usability as two sides of the same outcome, not separate work streams
* Establish a shared operating model, roadmap, and success metrics that connect change management milestones with UX quality and satisfaction indicators
* Ensure decisions in one discipline (e.g., a rollout timeline or communication plan) are made with full visibility into the other (e.g., usability testing results or design readiness)  
** Change Enablement Strategy & Execution
*** Partner with program and project leaders to assess change impacts, build stakeholder readiness plans, and drive adoption across the organization
* Develop and lead communication plans, training strategies, and organizational readiness assessments for large-scale technology rollouts
* Define and track adoption metrics and success criteria to measure the effectiveness of change initiatives  
** User Experience Leadership
*** Set the vision and standards for user experience (UX) across internal business technology platforms and tools, anchored in a holistic view of the Workmate journey
* Lead UX research, journey mapping, and usability testing to ensure technology solutions meet the real needs of Workmates
* Collaborate with product owners, engineering, and design teams to embed user-centered design principles into the technology delivery lifecycle
* Champion a…