Senior Systems Support Engineer

Senior Systems Support Engineer

Interview process: 1, Phone 2. In-person

12 months contract with possible extension

5 days onsite

DSI R&D Services Team

The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for Roche instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites.

• Networking Support (Core Focus):
  Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
• Instrument & Systems Support:
  Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
• Documentation & Coordination:
  Accurately documents all service activities in the electronic database, coordinates requests via Service Now, and communicates status updates to stakeholders.
• Training & Development:
  Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.

Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.

• Safety & Compliance:
  Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.