Vice President, Strategic Provider Operations

Vice President, Strategic Provider Operations

Overview

The Vice President of Strategic Provider Operations is a critical leadership role responsible for orchestrating and governing a multi-provider outsourcing ecosystem that delivers key technology services to the enterprise. This role ensures that all Managed Service Providers (MSPs) operate under a unified framework with consistent delivery standards, performance outcomes, and strategic alignment. As the central leader overseeing provider performance, contracts, capacity, and innovation, this executive enables operational scale, efficiency, and continuous improvement across the Technology organization.

This VP will focus on setting strategic direction, ensuring providers deliver Gap’s strategic intent, and building/leading the teams responsible for day-to-day performance and contract management.

Salary Range: $300,000 - $330,000 USD

What You’ll Do

• Strategic Provider Governance:
  Establish and lead a centralized governance model for all MSPs supporting technology services; define and enforce common standards, obligations, and metrics; act as a strategic integrator of vendor services; mature Gap’s MSP management competencies across Gap’s IT organization.
• Partnership and Relationship Management:
  Serve as the executive point of contact for strategic MSPs; drive long-term value with executive sponsors; facilitate structured collaboration through business reviews and planning sessions; foster transparency and shared accountability.
• Performance, Financial, and Contract Management:
  Provide executive oversight to ensure providers deliver on Gap’s outcomes including modernization and AI capabilities; lead teams in performance governance, contract optimization, and compliance; oversee contracts, budgeting, forecasting, and cost optimization; manage renewals and negotiations in partnership with Legal, Finance, and Procurement.
• Capacity Management:
  Forecast demand, allocate resources, and scale capacity to meet evolving needs; ensure providers have the right skills and geographic coverage; address resource gaps proactively.
• Innovation and Continuous Improvement:
  Promote innovation within the provider ecosystem; drive AI-enabled operations, automation, and best practices; run workshops and pilot programs; champion continuous improvement and adoption of new delivery models.
• Unified Outcomes and Operational Integration:
  Lead outcomes-based outsourcing models; align provider roadmaps with internal goals; ensure seamless collaboration and a "one team" mindset; track and enforce outcomes and obligations across providers.
• Risk, Compliance, and Regulatory Management:
  Proactively manage third-party risks and ensure adherence to security, privacy, and regulatory obligations.

Who You Are

• 15+ years of progressive experience in software engineering, Data/AI development, application development, sustainment, and delivery leadership, including governance of large-scale MSP engagements.
• Demonstrated success in leading outcome-based outsourcing relationships and scaling data/services; experience managing multi-provider ecosystems globally.
• 5+ years in an executive leadership role with responsibility for multi-provider ecosystems and outsourcing contracts.
• Experience in Service Integration and Management (SIAM) and multi-provider environments with outcomes dependent on integration.
• Strong leadership, communication, and executive relationship skills.
• Bachelor’s degree in Business, Information Technology, or related field required;
  Master’s/MBA preferred.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta; 30% off at Outlet.
• Competitive Paid Time Off plans.
• Volunteer time off for charitable activities.
• Extensive 401(k) plan with company matching up to 4% of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.

Equal Opportunity

Gap Inc. is an equal-opportunity employer and is committed to a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds, without regard to protected status. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Seniority level:
Executive

Employment type:

Full-time

Job function:
Management

Industry: Retail