Telephone Triage Registered Nurse; Temporary

Position: TELEPHONE TRIAGE REGISTERED NURSE (TEMPORARY 6 MONTHS)
(TEMPORARY 6 MONTHS)
Company

Description:

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary:

The role of a Telephone Triage Registered Nurse (RN) is to provide professional nursing assessment and clinical guidance to patients by telephone, serving as an accessible point of contact for urgent and routine health concerns. The position conducts telephone triage, assesses symptoms and health needs, determines the appropriate level and timeframe of care, and provides evidence-based health education. The RN will collaborate with providers and multidisciplinary care teams to coordinate and support patient care.

The RN will assess patient needs, recognize potentially serious or emergent conditions, and directs patients to appropriate emergency or same-day care when indicated. This position will accurately document patient interactions, assessments, recommendations, and follow-up plans in the electronic health record while maintaining patient confidentiality and adhering to clinic policies, nursing standards, and applicable regulations. This role emphasizes patient-centered communication, cultural sensitivity, health equity, preventive care, and access to care for diverse populations.

Qualifications:

Graduate of an accredited nursing program. Associate Degree in Nursing (ADN) is required, Bachelor of Science in Nursing (BSN) is preferred.

Minimum of one (1) year experience preferably in a hospital or clinic setting.

Current active California Registered Nurse license.

Experience and knowledge of primary care medical services.

Ability to meet requirements of CPR, First Aid and other mandated programs.

Demonstrate clinical assessment skills at the level necessary to meet the job requirements.

Ability to make independent decisions when circumstances warrant such action.

Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to medical care.

Effective interpersonal skills and the ability to work with an interdisciplinary care team.

Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, and policies and procedures that are necessary for providing quality care.

Capable of researching new methods and principles to incorporate them into existing nursing practices.

Proven decision making and analytical skills.

Ability to organize, prioritize and efficiently carry out duties and assignments.

Strong employee relations, and excellent interpersonal skills.

Excellent writing, business communication, editing, and proofreading skills.

Ability to interact effectively and in a supportive manner with persons of all backgrounds.

Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.

Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.

Ability to establish and maintain positive and professional working relationships.

Must be able to adjust priorities quickly as circumstances dictate.

Must be able to be at work regularly and on time.

Must be a…