Membership Manager

The Membership Manager is responsible for driving membership growth and retention for CACM by developing strong relationships with current and prospective members. This role focuses on business development through prospecting, outside calling, networking and referrals while actively promoting the value and benefits of CACM membership. The Membership Manager will also collaborate with internal teams to support events, education programs and brand initiatives.to

strengthen CACM’s presence and value in the marketplace.

• Communicate effectively with members, addressing needs and concerns promptly.
• Organize member events, local committee meetings, and networking opportunities to foster community and engagement.
• Maintain open communication with members and sponsors throughout planning processes, providing updates and reminders.

• Develop and implement strategies to attract new members and retain existing ones.
• Conduct office visits, lunch & learns, and outreach campaigns to promote CACM membership.
• Build and maintain strong relationships with members through regular engagement.
• Identify member needs and provide tailored solutions to enhance their experience.
• Promote and sell membership benefits to prospective managers, management companies, and industry partners.
• Research and develop prospect lists; update member database and online directories.
• Track surveys, contests, and referral incentives; gather missing member information for targeted outreach.

• Oversee all aspects of event planning, including logistics, scheduling, and sponsor management.
• Collaborate with Local Committee members and volunteers to align events with member needs.
• Solicit and secure sponsor ships; engage industry partners to ensure value creation.
• Research, negotiate, and coordinate with vendors (venues, caterers, etc.).
• Manage onsite event setup and execution, ensuring smooth operations.
• Conduct post-event evaluations and surveys to assess success and gather feedback.
• Develop and manage budgets for local events, ensuring expenses remain within sponsorship constraints.
• Track all event-related expenses and maintain financial accountability.
• Work with Events team to develop localized programs and networking events.
• Partner with Education Department to advocate for CACM certifications.
• Support member participation in forums, summits, and seminars.
• Entrepreneurial approach to business development and problem-solving.
• Member-centric focus with emphasis on value propositions.
• Excellent customer service and communication skills (written and verbal).
• Strategic negotiation and analytical skills.
• Detail oriented with good time management skills.
• Having personal accountability and willing to take ownership of issues to resolution.
• Strong analytical skills and initiative, with a high degree of organizational, relationship building, and presentation skills.
• Attention to detail and the ability to multi-task and prioritize jobs independently in a fast-paced environment.
• Ability to work independently while understanding the nuances of effective communication within a team environment.
• A positive and professional attitude in combination with a high level of integrity and ethical standards.

• Experience:

Event management, hospitality, or sales experience preferred; understanding of the Common Interest Development (CID) industry is a plus.

• Skills:

Excellent verbal and written communication skills.

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

• Other Requirements:

Reliable transportation, valid driver’s license, and state-mandated vehicle insurance.

Professional attire and demeanor at all times.

Stand or walk 10% and sit 90% of the time.

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