Full-Stack Engineer – FinOps BI Platform

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are building a modern data platform powering next‑generation analytics to support Service Now’s Cloud and AI growth. As a Staff Full‑Stack Engineer for the Public Cloud Analytics & Fin Ops Engineering Platform, you will design, implement, and deliver core features for our multi‑cloud and private cloud cost governance platform. Your primary focus will be on the BI platform layer. You will collaborate closely with data engineering teams and work hands‑on with cutting‑edge tools and frameworks like Trino, dbt, Iceberg, and Lightdash to build robust, scalable features that enable cloud financial management at enterprise scale.

This is a unique opportunity to work on a high‑impact platform from an early stage. This is a full‑time, hybrid position where you’ll contribute to cross‑functional teams building the future of Fin Ops at Service Now.

• Feature Development:
  Design and implement Fin Ops‑specific visualizations, dashboards, and integrations with production‑ready quality
• BI Platform Implementation:
  Build and enhance the business intelligence layer using Lightdash, focusing on cloud cost analytics and governance visualizations
• Data Integration:
  Collaborate with data engineering teams working on Trino, dbt, and Iceberg to ensure seamless integration with the BI layer
• Code Quality:
  Master the Lightdash monorepo, contribute high‑quality code following best practices, and write comprehensive tests
• Cross‑functional
  
  Collaboration:
  
  Work closely with data modeling, ingestion, and query optimization teams to deliver cohesive solutions
• Technical Excellence:
  Participate in code reviews, contribute to technical documentation, and help establish development workflows

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Frontend Expertise (Primary Focus)
• React 19 with modern hooks and patterns
• Type Script with strong type system knowledge
• Mantine v8 UI component library with Emotion CSS‑in‑JS styling
• Vite build system with Tan Stack Query for server state management
• Monaco Editor integration for code editing experiences
• Backend Proficiency
• Node.js with Express.js framework
• Postgre
  
  SQL with Knex.js for database operations and migrations
• TSOA for OpenAPI specification and authentication patterns
• Development Tools & Practices
• Monorepo experience: pnpm work spaces with Type Script project references
• Testing:
  Jest testing framework
• Docker containerization and deployment
• Git workflows including fork management
• Data & Analytics (Important)
• SQL query writing and basic optimization
• Business Intelligence tools and visualization best practices
• Data visualization libraries (ECharts, D3, or similar)
• dbt concepts and workflows (nice to have)
• Cloud platforms – experience with at least one (AWS, Azure, or GCP)
• Fin Ops principles and cloud cost management concepts (nice to have)
• Must‑Have
• 8+ years full‑stack development experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Expert Level React and Type Script skills
• Production experience with modern frontend frameworks and tooling
• Experience with data visualization libraries
• Proven ability to work with existing codebases and contribute quality code
• Strong collaboration and communication skills
• Preferred
• Monorepo architecture experience
• Busines…