SALES REP

Reports to the Sales Manager Qualifications

• Education
  :
  High school diploma or the equivalent.
• Licenses
  :
  Driver's License;
  Sales License.
• Other
  :
  Ability to read and comprehend instructions and information.;
  Professional personal appearance.;
  Excellent communication skills.;
  Ability to meet company's production and quality standards.

• Surroundings
  :
  Spend time outdoors in the weather and elements. Spend time indoors in air‑conditioned areas.
• Sitting
  :
  On a regular basis.
• Standing
  :
  On a regular basis.
• Walking
  :
  On a regular basis.
• Bending, twisting and/or stooping
  :
  Infrequently; on a regular basis.
• Kneeling and/or Squatting
  :
  Infrequently.
• Lifting
  : 25 lbs to 50 lbs; infrequently.
• Reaching and/or lifting overhead
  :
  Infrequently.
• Climbing
  :
  Stairs.
• Repetitive hand/finger movement
  :
  On a regular basis.
• Grasping/grabbing with hands
  :
  Infrequently.
• Pushing and Pulling
  :
  Infrequently.

• General Expectations
  :
  Devote oneself to ensuring customer satisfaction; determine management, production and quality requirements by asking questions and listening; attend company meetings as required; maintain a follow‑up system that encourages follow through on assigned projects; establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals; review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively;
  
  understand the terminology of the business and keep abreast of technology changes in products and services; know and understand the federal, state and local requirements that govern the company’s business; follow lawful directions from supervisors; understand and follow work rules & procedures; participate in performance management; interact well with others and be a positive influence on employee morale; uphold the company’s non‑disclosure and confidentiality policies and agreements;
  
  work evening, weekend and holiday hours as required.
• Job‑Specific Expectations
  :
  Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards as set at the sole discretion of the dealership; coordinate with the sales manager to set and meet new and used sales quotas; meet the profit margin goals for vehicle sales; be polite and friendly and greet customers promptly and consistently follow the outlined sales process;
  
  utilize floor time effectively in meeting the customer’s needs and soliciting sales; determine each customer’s vehicle needs by asking questions and listening; demonstrate and test drive vehicles; verify that customers are qualified for what they want, need and can afford; maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers; maintain an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction;
  
  understand the terminology of the automobile business and keep abreast of technology changes; perform pre‑delivery inspection and road test before delivery to customer; deliver vehicles to customers after purchase ensuring they understand vehicle’s operating features, warranty and paperwork to lay the foundation for loyalty; utilize the delivery of any new or used vehicle to create an event that facilitates customer loyalty;
  
  understand equity and values, and explain depreciation to customers; conduct telephone transactions courteously and promptly; utilize a consistent quotation process for purchases, trade‑ins, and vehicle sales; move and arrange display vehicles on showroom and lot as directed by management; deal with customer complaints in a sensible manner, showing empathy and a pleasant attitude to demonstrate commitment to excellent customer service and increase satisfaction and loyalty;
  
  understand and comply with federal, state and local laws governing retail auto sales; attend pertinent training and stay current with sales department concerns and techniques; attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc).