Restaurant General Manager

Overview

Position:
Restaurant General Manager

Location:

Pleasantville, NJ 08232
Salary Range: $55,000.00 – $70,000.00 per year

The Restaurant General Manager provides overall leadership and direct supervision to ensure the restaurant meets or exceeds its annual operating plan. Key focus areas include customer service excellence, financial performance, operational standards, and human resource development.

• Customer Satisfaction / Product Quality – Maintain fast, accurate service, positive guest relations, consistent product quality, and resolve customer complaints.
• Financial – Develop and drive the annual operating plan, analyze sales and controllables, mentor subordinates on profitability, and manage CAPEX requests.
• Operations – Ensure facilities and equipment standards, monitor inventory and food preparation, achieve service speed targets, and oversee management schedules.
• Human Resources – Direct restaurant‑level HR activities: hiring, learning zone execution, performance management, compensation, employee relations, and crew sourcing.
• Success Measures – Achieve the annual operating plan, improve margin over previous year sales growth, track weekly/period performance metrics, and maintain learning zone certification levels and staffing plans.

The ideal candidate demonstrates strong customer service, leadership, business acumen, development skills, and operational expertise.

• Deliver Excellence in Customer Service – High standards of product quality and speed, proactive customer interaction, and continuous improvement of the customer experience.
• Team Leadership – Efficient coordination, clear direction, hands‑on involvement, constructive coaching, and recognition of staff achievements.
• Business Savvy – Rapid problem identification, solution implementation, financial data analysis, and margin target achievement.
• Team Development – Identify staff development needs, provide coaching, and maintain high standards through positive feedback.
• Restaurant Operations – Technical proficiency in food preparation, food safety procedures, equipment troubleshooting, and product standards.

Educational Attainment / Experience Requirements – High school diploma or GED, supervisory experience in food service or retail, proven ability to maintain financial controls, and experience driving customer satisfaction, financial performance, and employee satisfaction.

Salary – $55,000.00 to $70,000.00 per year
PTO – 4.0 hours per pay period (13 days per year); after 5 years – 5.54 hours per pay period (18 days per year)
Eligible for medical, dental, and health insurance
Short‑term and Long‑term disability after 90 days of employment
Eligible for period bonus if store achieves desired goals

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).