Optometric Technician

About the Company

AEG Vision (“AEG”) is the market‑leading manager of full‑scope optometry practices throughout the country. The practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team to elevate the patient experience. AEG’s core purpose is to “improve the health of our community by helping our neighbors see better and look their best, one patient at a time.”

The company is assembling a team of experienced industry professionals to build AEG into the best place to work and to ensure each patient receives an outstanding experience.

Optometric Technicians work in conjunction with doctors to perform activities involving patient care, pre‑testing, post‑exam duties, specialty testing, and maintain the doctor’s appointment schedule in a professional, pleasant manner.

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, and Optomap.
• Conducts verbal interviews with patients to determine medical issues and reasons for the visit and communicates that information to the OD.
• Enters patient information in Electronic Health Records (EEHR).
• Assists ODs in caring for patients in a timely, effective manner, staying as close to the appointed schedule as possible.
• Instructs patients on medical care prescribed by the doctor’s treatment plan and schedules follow‑up appointments as needed.
• Discusses Lasik with patients, identifies those interested, and reviews patient information forms.
• Schedules referral appointments with ophthalmologists, diagnostic follow‑up visits, and other specialty referrals, completing appropriate paperwork.
• Records and maintains patient records/files in compliance with company, federal, and state policies (HIPAA).
• Responds to patient telephone inquiries regarding medication, treatment, or problems, referring to the OD as necessary.
• Completes proper coding of procedures for payment collection.
• May perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.).
• Corresponds with internal and external doctor offices regarding patient and insurance referrals.
• Supports the OD with patient education as instructed by the Optometrist.
• Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation.
• Participates in practice meetings or projects as requested.
• Ensures maximum OD utilization through pre‑appointment confirmations, daily confirmations, contacting patients from recall listings, and partnering with the manager’s outreach.
• Calls all no‑shows or cancelled patients to reschedule appointments.
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory.
• Performs end‑of‑day responsibilities, including opti‑schedule wrap‑up and checklist.
• Makes recommendations for efficiencies, processes, or profitability improvements within the practice or across the organization.
• Performs other duties within the practice as requested and as time allows.

• High school diploma or GED.
• Entry‑level PC skills, including MS Office, Windows, and word processing.
• Demonstrated ability to work successfully in a team environment, prioritizing the good of the team over individual gains.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients.

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Experience maintaining patient records/files in compliance with HIPAA regulations.
• Industry certification (CPO, CPOA, CPOT) preferred but not required.

• Medical/Dental/Vision/Life/STD/LTD coverage.
• Employee Vision Discount Program.
• 401(k) with match.
• HSA/FSA.
• PTO.
• Paid holidays.
• Benefits applicable to full‑time employees only.

• Requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.

Location:

Plymouth, Indiana, USA

Job Type: Full‑time