Fraud Prevention Investigator

Rockland Trust is seeking Fraud Prevention Investigator to join the Fraud Prevention team. The Fraud Prevention team coordinates day‑to‑day implementation of the bank's enterprise‑wide fraud prevention efforts. Our program is designed to ensure protection of our customers and the bank from illicit actors who exploit banking services with nefarious and criminal intent. Our Fraud Prevention team protects our customers and the bank from losses.

The Fraud Prevention team also develops and/or assists in the development of appropriate policies and procedures, including those designated to assist the business units to conduct appropriate due diligence and to prevent, detect and report fraudulent and suspicious activity.

As the Fraud Prevention Investigator at Rockland Trust, you will support the Fraud Prevention Team by contributing to the execution of our Fraud Prevention strategies. You will assist in conducting focused investigations, participate in developing targeted fraud prevention strategies, and support initiatives designed to strengthen specific areas of our financial security framework. In this role, you will help identify and address emerging risks within your scope, ensuring that effective controls, innovative procedures, and relevant training programs are implemented.

Your role will be important in supporting our efforts to protect the Bank, its clients, and its employees from financial threats while upholding high standards of integrity and security.

Duties & Responsibilities to contribute to the bank's overall strategy and risk profile include:

• Regulatory Knowledge: Possess a solid understanding of and ability to interpret regulations and policies related to fraud prevention. Stay well‑informed about evolving state and federal regulations, industry standards, and best practices to ensure your investigations align with legal and institutional requirements.
• Case Investigations: Conduct thorough and meticulous investigations by analyzing transaction data, customer profiles, and relevant third‑party information. Make decisions on customer accounts, transactions, and recommend closures or further action when necessary, ensuring the integrity of the process.
• Investigative Expertise: Exhibit advanced investigative and analytical skills, formulating well‑supported and clearly articulated rationales for decisions made during fraud investigations. Maintain strict adherence to departmental protocols while addressing complex cases.
• Judgment and Compliance: Exercise sound judgment when managing fraud alerts and investigations. Ensure full compliance with internal policies, procedures, and external regulatory standards, and elevate any issues or anomalies to management for resolution.
• Liaison and Support: Serve as a knowledgeable resource by providing responsive telephone and email support to internal teams, including Rockland Trust colleagues, as well as customers, external financial institutions, and law enforcement agencies. Facilitate seamless communication during investigations.
• Strategy and Implementation: Play an active role in executing established fraud prevention strategies and risk mitigation initiatives. Ensure precision and accuracy in case documentation and reporting to meet compliance and operational standards.
• Process Improvement: Continuously identify areas for process enhancements and actively contribute innovative ideas. Support efforts to refine and optimize policies, procedures, and investigative tools for greater efficiency.
• Additional Duties: Take on other assigned responsibilities to ensure the overall effectiveness of your role and alignment with the bank's strategic goals. Contribute to broader initiatives as needed to bolster fraud prevention efforts.

• Associate’s or Bachelor's in Criminal Justice, Business, Finance, or a related field or equivalent work experience is required.
• Strong interpersonal and communication abilities to interact effectively with colleagues at all levels of the Bank. Ability to clearly convey investigative findings and collaborate across departments, including retail and commercial banking, compliance, and risk management.
• Founda…