Care Navigator​/Empower

Care Navigator / Empower

Job at Child & Family Services, Inc.

$23.50/hr - $27.25/hr

The Care Navigator/Empower provides behavioral health services, including access to same-day or next-day services. The Care Navigator/Empower acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school-based services. The Empower 60+:
Wellness and Social Health program addresses the behavioral health and social needs of adults aged 60+ in Plymouth, Carver, Kingston, and Duxbury. This initiative will reduce barriers to mental health care, combat social isolation, and improve access to essential resources impacting social determinants of health, like housing, food, and transportation.

The Company recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

The Company carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives.

Therefore, final offer amounts may vary from the amount stated.

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Use collaborative documentation
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

• Provide services in the community to reach 60+ clients (as part of the Empower 60+ Wellness and Social Health Program)
• Conduct comprehensive needs assessments and provide personalized care coordination
• Partner with local councils on aging, housing authorities, and food programs to ensure holistic, wraparound supports for clients
• Outreach to local nursing homes, assisted living facilities, rest homes, and elder centers
• Facilitate a monthly support group for 60+ clients
• Become CAC trained and assist clients with navigating insurance benefits and health plan enrollment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Entry level

Full-time

Other, Information Technology, and Management

Mental Health Care