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Service Desk Analyst - IT Support & Ticketing
Job in
Plymouth, Plymouth County, Massachusetts, 02360, USA
Listed on 2026-01-06
Listing for:
InfiCare Technologies
Full Time
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A technology solutions provider is looking for a Service Desk Analyst (level
1) based in Plymouth, Massachusetts. The analyst will serve as the first point of contact for inquiries, managing and categorizing requests through systems like Service Now and Jira. Ideal candidates should have a Bachelor's degree with CompTIA A+, relevant experience, and strong customer service skills. The role involves collaboration with technical teams to ensure prompt issue resolution while maintaining effective communication with users.
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