Retail Store Manager

Overview

POSITION SUMMARY:

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member.

You will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

This is a representative list of duties the position may be asked to perform and is not intended to be all-inclusive.

• Understand and model Fed Ex Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the Fed Ex brand experience
• Use Fed Ex Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Accomplish regular daily duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Take active ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws
• Utilize Quality Improvement tools to improve the business, share ideas and continue to innovate
• Be flexible with your schedule; hours based on business needs and store operating hours
• All other duties as needed or required

• Associates Degree or some college preferred
• High school degree or GED required
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

• Ability to work alone in the store
• Ability to stand during the shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees
• Ability to travel as required to meet with customers, vendors, team members, or related to business necessities
• Ability to communicate effectively with customers, vendors, and team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, managing multiple priorities
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours to support the Fed Ex Office business

Pay transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location, and other job-related factors permitted by law.

An employee may be eligible for…