Call Center Onsite

Onsite Medical Customer Service Career Opportunity

• Pay Rate: $21.00/hour
• Positions Available: 20 Customer Service Representatives (CSR)

Join a well‑respected organization in the healthcare industry and make an impact by providing exceptional customer service in a call center environment. This is a long‑term, permanent opportunity with room for growth and excellent benefits.

• Handle inbound calls and occasional follow‑up calls.
• Respond to inquiries regarding prior authorizations, general questions, and confidential information.
• Provide excellent customer service with strong attention to detail and accurate data entry.
• Manage 50‑100 calls per day, depending on complexity.
• Use multiple systems to track information and update customer communications.
• Performance measured on Quality and Accuracy.

• Experience:
  
  Minimum 1 year of call‑center experience within the last 2‑3 years (healthcare experience not required).
• Typing Speed:
  At least 30 WPM.
• Skills:
  
  Strong computer knowledge and ability to navigate multiple systems.

Location: Plymouth, MI 48170

• Cut‑off Date for Offers:
  January 16, 2026
• Start Date:
  
  February 9, 2026
• Contract Duration: 6 months Contract‑to‑Hire
• Compliance:
  Drug Test: 5‑panel;
  Background Check: 7‑year history (includes DOJ sex offender, OIG & FACIS healthcare searches)

• First 6 months:
  Benefits through TEKsystems (Health, Dental, Vision, 401(k), and more).
• After conversion:
  Full benefits package from the organization.
• Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (Pre‑tax and Roth);
  Life Insurance (Voluntary Life & AD&D for the employee and dependents);
  Short and long‑term disability;
  Health Spending Account (HSA);
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, Vacation or Sick Leave).

• Must be available 7 days a week from 5 AM – 10 PM.
• 40 hours/week with a set schedule assigned within those hours.
• Shift bids available (preferences considered but not guaranteed).

• Duration: 4 weeks
• Hours:
  
  Monday‑Friday, 8:00 AM – 4:30 PM

Job Type & Location
:
Contract to Hire position based out of Plymouth, MI.

Workplace Type
:
Fully onsite position in Plymouth, MI.

Final date to receive applications
:
This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are a leading provider of business and technology services, accelerating business transformation for our customers. TEKsystems is an Allegis Group company.