Concierge Supervisor at Saint Johns Resort

Concierge Supervisor at Saint Johns Resort

#SJRM-58978

SJRM-58978

Schulte Hospitality Group is seeking a energetic, experienced, and hands on Concierge Supervisor
to join our team at Saint Johns Resort!
Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!
Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:
Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

• Serve as an extension of the Sales and Event Services teams by providing a consistent point of contact and exceptional guest service for groups, meetings, conventions, weddings, and special events taking place throughout Saint John's Resort.
• Develop strong working relationships with Sales, Catering, Conference Services, Banquets, Front Office, and other operational departments to ensure seamless communication and execution of group and event needs.
• Serve as a primary Concierge resource for hotel guests, meeting planners, VIPs, and attendees participating in events throughout the Resort.
• Maintain comprehensive knowledge of the Resort’s meeting and event spaces, including locations, capacities, layouts, amenities, entrances, restrooms, dining outlets, parking, and other key guest touchpoints.
• Maintain awareness of daily Resort activities and event schedules, including groups in-house, event locations, agendas, VIP attendees, transportation needs, meal functions, receptions, and special requirements.
• Proactively monitor the arrival and movement of groups and event attendees throughout the property, identifying opportunities to enhance the guest experience and address service needs.
• Welcome and orient meeting planners, VIPs, speakers, executives, and other key event attendees upon arrival and provide personalized assistance throughout their visit.
• Assist guests and event attendees with directions, schedules, meeting locations, dining options, transportation, Resort amenities, and local area recommendations.
• Maintain a visible, professional, and approachable Concierge presence in high-traffic guest and event areas, particularly during major meetings, conventions, weddings, and special events.
• Conduct or coordinate property and meeting-space tours for prospective clients, meeting planners, VIPs, and event attendees as requested.
• Support pre-arrival preparation by identifying VIPs, special requests, amenities, transportation requirements, accessibility needs, and other service opportunities.
• Coordinate with appropriate departments to ensure special requests and commitments made during the sales and planning process are communicated and executed accurately.
• Maintain awareness of event-related changes throughout the day and communicate relevant updates to Concierge, Front Office, Banquets, Housekeeping, Engineering, and other affected departments.
• Respond promptly to guest and attendee…