Network Administrator

• Vendor inventories

At Birdi, technology is critical to everything we do. From supporting pharmacy operations and patient care to securing sensitive healthcare data, our infrastructure team provides the foundation that keeps the business running.

We're looking for a Network Administrator who enjoys solving complex technical challenges, improving reliability, and making an impact across the organization. This role offers the opportunity to work in a growing healthcare environment where network performance, security, and availability are mission‑critical.

The Network Administrator is responsible for the design, implementation, monitoring, and day‑to‑day operation of Birdi's network infrastructure, including LAN, WAN, wireless, firewall, VPN, and connectivity services.

As a member of the Infrastructure team, you'll play a key role in ensuring network uptime, performance, and security across all supported sites and business systems. You'll serve as a Tier 2/3 escalation point for the Helpdesk team, partner closely with Systems Administrators on cross‑functional infrastructure projects, and help drive improvements across Birdi's network environment.

This position reports directly to the Senior Manager, IT Operations and provides technical guidance and mentorship to Tier 1 Helpdesk Technicians.

• Administer, monitor, and maintain:
• Routers
• Switches
• Firewalls
• Wireless controllers
• Access points
• VPN infrastructure
• Ensure network uptime, availability, and performance targets are consistently achieved.
• Manage network monitoring and alerting platforms.
• Proactively identify capacity or performance concerns before they impact users.
• Troubleshoot and resolve network outages and performance issues.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Serve as the network lead during critical incidents and business‑impacting outages.

• Configure switching, routing, VLANs, and network segmentation to support business initiatives.
• Support hardware refreshes, expansion projects, and infrastructure upgrades.
• Plan and execute:
• Firmware upgrades
• Patch management
• Network lifecycle management
• Support cloud and hybrid networking environments.
• Configure and maintain site‑to‑site and remote‑access VPN solutions.
• Contribute to designs that improve:
• Network redundancy
• Failover capabilities
• Scalability
• Quality of Service (QoS)

• Manage firewall rules, access control lists (ACLs), and VPN security policies.
• Support network segmentation and least‑privilege access models.
• Administer secure wireless networks and authentication systems.
• Assist with security audits and compliance reviews.
• Maintain network documentation required for internal and external audits.
• Support infrastructure initiatives that align with healthcare security and compliance requirements.

• Serve as the Tier 2/3 escalation point for:
• Connectivity issues
• Wireless problems
• VPN access
• DNS/DHCP issues
• Network‑related troubleshooting
• Mentor and coach Tier 1 Helpdesk Technicians.
• Develop troubleshooting guides, runbooks, and knowledge‑base documentation.
• Help improve first‑call resolution rates through training and process improvements.

• Maintain accurate network documentation, including:
• Topology diagrams
• IP address management records
• Circuit inventories
• Vendor inventories
• Configuration backups
• Build standards
• Follow established change management processes.
• Create rollback plans and validate production changes following implementation.

• Serve as the primary technical contact for:
• Internet service providers
• Telecommunications carriers
• Hardware…