Community Liaison

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The Community Liaison is responsible for assisting Sales and the Experience Team (Executive Director and Life Enrichment) by connecting new residents to all aspects of everyday life in a retirement community. Supports the Executive Director as needed.

• One to three years related experience and/or training; or equivalent combination of education and experience in senior living.

• The Community Liaison helps prepare for and welcome new residents on move-in day.
• Makes sure new residents have an assigned seat in the dining room and facilitates meal tickets.
• Tours new residents to show where Life Enrichment activities take place, encouraging participation and connecting them with like-minded individuals.
• Completes Life Enrichment Questionnaire and gathers Veterans Information, maintains the Honor Wall.
• Follows up with new residents for the first 30 days, organizes Move-in-Momentum folders (collecting pictures and info from department heads) and completes 30-day surveys. Reports daily to the leadership team on new residents' progress.
• Types notes at daily meetings and at monthly Resident Forums, maintains the Forum Notebook.
• Maintains the Elopement Book and Yardi pictures, update and replicate Resident Guidebook.
• Helps the Executive Director keep track of resident birthdays and employee anniversaries.
• Helps out with Life Enrichment activities as needed.
• Learn Yardi and Salesforce platform to assist Executive Director in documenting meaningful connections.
• Additional duties as assigned

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens.

The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we've created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars:
Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above…