Client Operations Associate

The Client Operations Associate provides operational, administrative, and client support to the Tru Plan Financial office and serves as a key point of coordination among advisors, clients, partners, and the firm’s operational and administrative functions.

We welcome experienced professionals from any industry to apply. This is not an entry-level position; the ideal candidate will bring relevant professional experience, strong judgment, and the ability to take ownership of responsibilities with minimal supervision.

The Client Operations Associate is responsible for helping ensure that the firm’s day-to-day office and operational activities are organized, timely, and efficient. The role requires a highly organized and detail-oriented individual who can manage multiple priorities, anticipate needs, follow through on commitments, and handle confidential information with discretion.

The ideal candidate is professional, dependable, self-motivated, and comfortable taking ownership of responsibilities from start to finish. Life experience, maturity, sound judgment, initiative, and the ability to communicate and work effectively with a wide range of people are highly valued.

Responsibilities include, but are not limited to, the following:

Client & Office Support

• Welcome and provide professional support to clients, advisors, associates, and other visitors to the office.
• Answer incoming calls, direct calls, and take messages as appropriate.
• Assist with appointment confirmation calls and meeting coordination.
• Assist with client activities, events, gifts, and other client-service initiatives.
• Maintain a professional, organized, and client-ready office environment.

Meeting Support

• Prepare materials, paperwork, and other meeting-related items for the Tru Plan team.
• Coordinate documents and information needed for client meetings and follow-up.
• Coordinate administrative and operational needs across the Tru Plan team, taking ownership of follow-up and ensuring items are completed accurately and timely.
• Assist with organizing and tracking outstanding items related to client and advisor meetings.
• Support the Tru Plan team with day-to-day administrative needs and special projects.

Account & Paperwork Operations

• Prepare, process, scan, and organize client and account-related paperwork.
• Update and maintain accurate client information in the CRM and applicable systems.
• Assist with account opening, account maintenance, transfers, and other operational paperwork.
• Coordinate the flow of information and documentation between Tru Plan’s advisors, administrative staff, clients, and partners.
• Maintain organized electronic and physical records and ensure documents are properly retained.
• Identify missing information or documentation and follow up as needed to ensure timely completion.

Trade & Transaction Support

• Process advisor-directed trades and trade confirmations accurately and timely, ensuring instructions are properly documented, entered, confirmed, and retained in accordance with established procedures.
• Communicate clearly and professionally with advisors, clients, and associates, adapting communication style to meet the needs of each situation.
• Maintain accurate records of trade activity and supporting documentation.

Accounting & Cross-Functional Support

• Serve as an administrative conduit between Tru Plan and the expanding accounting function.
• Assist with organizing and maintaining records, reports, and documentation needed
• Support the development and maintenance of organized processes as the accounting function expands.

Driving Requirement: Must have a valid driver’s license in good standing.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed…