Customer Success Manager; CPG

Who We Are:

At Jonny Pops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness onepopat a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.

Based in Elk River, MN, Jonny Pops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make Jonny Pops part of their assortment.

Growing from a dorm room start-up in 2012, Jonny Pops’ mission is to make "A Better Pop for a Better World!" Jonny Pops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes akinddeed, spreading kindness every day.

Joining Jonny Pops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company’s success. Join our team and help us make "A Better Pop, for a Better World!"

The Customer Success Manager is the single‑threaded owner for supply chain success across its assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC‑level inventory health, flawless new‑item launches, zero out‑of‑stocks, and spoil reduction — all while driving lower total landed cost for both us and the customer.

• Daily collaboration within internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments.

• Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction.

• Lead service‑level and inventory health updates in customer QBRs and joint business planning sessions.

• Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.

• Ownandmanage to a nin stock rate of ≥98.5% across every DC in assigned accounts.

• Lead new‑item launch supply planning from 90 days pre‑ship through 90 days post‑ship:

• Own end‑of‑life and discontinuations: create and execute run‑out plans that achieve