Front Desk, Customer Service​/HelpDesk

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This range is provided by Vet Partners Pet Retreat. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $17.00/hr

As a Receptionist for Brew Park and Pet Retreat, you will play a crucial role in creating a welcoming and pet-friendly atmosphere for guests and their canine companions. Your responsibilities will encompass a blend of customer service, administrative tasks, and cleaning. You will be the first point of contact for both human and canine visitors, ensuring their stay is comfortable and enjoyable.

• Lead, mentor, and provide direction to a team of boarding and daycare attendants, front desk staff, and park rangers.
• Uphold and set the example in accordance with our mission, vision, and core values.
• Oversee training and development of Daycare and Boarding Attendants, including offering regular feedback throughout the shift.
• Report all employee feedback and coaching to PR Manager to be recorded in Paycor.
• Cutting staff as determined by business needs.
• Ensure opening and closing checklists are completed before Front Desk and Attendants clock out.
• Keep a positive and motivated attitude throughout your shift.
• Regularly communicate with Manager on issues, supply needs, etc.

• Greeting Guests:
  Welcome guests and their dogs with a friendly and attitude. Provide information about the Brew Parks/Pet Retreats policies, amenities, and services offered.
• Assist guests with the check-in and check-out process, ensuring all necessary agreements and vaccines are entered accurately. Collect and update information about the dogs, including any special requirements or preferences for Pet Retreat.
• Handle reservations, manage guest information, and maintain records.
• Address any issues or concerns raised by guests in a professional and empathetic manner.
• Aid employees and visitors as needed, such as guiding them to the correct location within the premises and any important information they might need to enhance their visit.

• Ensure the Lobby and bathrooms are cleaned regularly and during downtime.
• Report any unusual behavior or health concerns to the appropriate supervisor.

• 9am-8pm Mon-Thursday
• 9am-9pm Friday
• 10-9pm Saturday
• 10-6pm Sunday

Mid-Senior level

Full-time

Administrative

Veterinary Services