Collector, Customer Service​/HelpDesk

Summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full‑time Collector to join our team in Plymouth, MN. This position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential.

• $1,000 Sign‑On Bonus after successfully completing 90 days
• $600 Monthly Bonus Guarantee while on Training Ramp Up Plan (approximately first 6‑12 months)
• Estimated monthly bonuses: $1,200‑$2,400 for average collectors and $3,000‑$6,000+ for high performers
• Base salary: $19.00–$24.00/hour

• Communicating with consumers via phone
• Basic skiptracing
• Negotiating repayment of debts according to firm/client standards
• Maintaining a professional demeanor and supporting a positive consumer experience in all interactions
• Accurately entering data into database & tracking system
• Reviewing consumer files, keeping confidentiality at the highest level

• High school diploma or GED
• 1‑3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required

• Excellent communication and people skills
• Organized, self‑motivated, and goal‑oriented
• Ability to manage stressful situations while maintaining composure
• Confidence and engagement, while polite and compassionate
• Attention to detail and ability to think quickly when negotiating
• Working knowledge of MS Office
• Bilingual (English/Spanish) is a plus, but not required

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays (7 days per year + a floating holiday)
• Company paid life insurance
• Employee Assistance Program
• Free parking, onsite restaurant, & onsite free gym
• Hybrid remote schedule potential (up to 2 days per week) after successfully completing 90 days of employment & meeting eligibility criteria

This role operates in a professional office setting, routinely working with standard office equipment. The person in this role would be required to talk and hear, sit or stand for long periods of time, and use hands and fingers. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally up to 25 pounds.

Vision requirements include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment.

Wage Disclaimer:
The starting wage for this position is $19.00/hour. The wage range for this position is $19.00–$24.00/hour + monthly bonuses.

Veterans are strongly encouraged to apply.