Customer Service Representative

Advent Talent Group is seeking a friendly, professional, and knowledgeable Customer Service Representative to support our policyholders. As the first point of contact, you’ll play an essential role in delivering exceptional service and strengthening customer relationships. In this role, you’ll assist customers with general inquiries and route policy-related questions to our licensed team for a locally owned insurance agency. While no license is required, you will receive training on our products and programs to confidently support callers and elevate issues appropriately.

Employment Type:

Contract-to-hire

Location:

On-site in Plymouth, MN Pay Rate: $20 $ 24/hour

Schedule:

Full-time

• Answer incoming calls and provide customer support aligned with our values:
  Simple, Helpful, Friendly
• Route policy-related inquiries to the licensed policy team as needed
• Assist with questions related to claims, payments, renewals, and enrollments
• Follow all standard operating procedures for insurance programs
• Collaborate with team members and supervisors to enhance workflows and customer experience
• Share insights and feedback from customer interactions to support internal process improvements

• High School Diploma or GED required
• 3+ years of customer service experience

• Property/Casualty insurance producer license is a plus, but not mandatory

• Excellent listening, communication, and interpersonal skills
• Strong critical thinking and problem‑solving abilities
• Ability to organize, prioritize, and meet daily goals independently
• Adaptable, resourceful, and comfortable taking initiative
• Willingness to take direction from management
• Basic computer proficiency (email, web navigation, data entry)
• Ability to work professionally under pressure

• Medical Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Advent Talent Group is an Equal Opportunity Employer Advent Talent Groupiscommittedtocreatingadiverseenvironmentandisproudtobeanequalopportunityemployer .Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,gender,genderidentityorexpression,sexual orientation,national origin,genetics,disability,age,orveteranstatus.