Sr. Manager, Service Engineering

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Full Time Professional Plymouth, MN, US

Salary Range: $ To $ Annually

Histo Sonics is a commercial-stage medtech company advancing the Edison® System, a novel non-invasive sonic beam therapy based on histotripsy. Since receiving FDA De Novo grant for the non-invasive destruction of liver tumors in 2023, the company has progressed beyond initial market entry into commercial expansion, reimbursement momentum, and ongoing clinical and pipeline development. In addition to its current liver tumor indication, Histo Sonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women’s health, and other significant underserved human health areas, to realize the broader potential histotripsy across multiple disease states and medical specialties.

We offer an exciting work culture where cutting-edge science meets real-world application, and each team member’s contribution is important to our success in ensuring our physicians and their patients get what they need most.

Location: Plymouth, MN

The Senior Manager, Service Engineering defines and advances the serviceability of Histo Sonics products across both new product development and the commercial installed base. As the primary service engineering interface to R&D, the position ensures service requirements are established as formal design inputs and carried through to launch. The role owns the service technical documentation set, plans field upgrade and update campaigns, and serves as a senior technical escalation resource for field-reported issues.

This is an individual contributor role with no direct reports at this time, accomplished through cross-functional collaboration and technical influence rather than direct authority. It does not include dispatch, scheduling, or day-to-day coordination of field service activity, which reside with Service Operations. As the installed base grows, the position is expected to build and lead a team of service engineers.

• Serve as the service engineering representative on R&D core teams, defining serviceability requirements as formal design inputs, including modularity, field-replaceable unit strategy, tool access, diagnostics, error codes, and system logs.
• Evaluate service concepts during development — mean time to repair, required technician skill level, on-site versus depot versus remote resolution, and total cost of service — and apply the analysis to inform design decisions.
• Establish service readiness criteria for launch and confirm documentation, tooling, training, spare parts, and diagnostics are complete prior to release; define and qualify service tooling, fixtures, and field test methods.
• Improve serviceability of fielded products through analysis of field failure trends, service case data, and returned-unit findings, and implement approved design and documentation changes through the established change control process.
• Support failure modes and effects analysis, root cause investigation, corrective and preventive action, and engineering change orders with field data and technical assessment.
• Establish and report service performance metrics, including mean time to repair, first-time-fix rate, top failure modes, and upgrade completion rate, and define recommended spare parts lists and stocking levels.

• Author, own, and maintain the service documentation set — service manuals, installation and preventive maintenance procedures, troubleshooting guides,…