Intermediate Business Banking Associate

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Full-time Regular OFFICE 5B Lewiston, MN, US

6 days ago Requisition

Salary Range: $20.77 To $23.36 Hourly

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary: Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston location. As a member of the "front of the house" team, Business Banking Associates (BBAs) have a critical role in providing knockout customer experience and ensuring that our customers are our first priority. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.)

to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers.

You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being "on stage" all the time and consistently provide a great customer experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed.

You will play an important part in ensuring that Minnwest is the best bank in the market.

Duties and Responsibilities (including but not limited to):

• Provide exceptional service to customers, serving as a knowledgeable and responsive point of contact for loan-related questions and requests
• Partner with Ag and Commercial Lenders, Credit Analysts, Loan Operations, and customers to gather financial information and support an efficient lending process
• Coordinate the loan workflow from initial requests through closing and post-closing activities including ordering title work, flood determinations, appraisals, UCC searches and other required documentation
• Prepare loan input worksheets, order and review loan documents, and ensure information aligns with approved loan terms
• Support loan closings and post-closing activities including lien perfection, UCC filings, disbursements, advancements, wires, and payment of applicable fees
• Maintain accurate and organized customer and loan files in accordance with established procedures, documentation standards, and retention requirements
• Process loan checklists, eligibility documentation, paid note files, constructions draws and other ongoing servicing needs
• Monitor required ticklers and follow-up items to ensure documentation and customer needs are addressed accurately and timely
• Research and assist in resolving system, documentation, or processing issues and identify opportunities to improve the customer experience
• Collaborate across the Business Banking team to provide timely, accurate, and consistent support, including assisting team members as needed
• Identify opportunities to connect customers with additional bank products and services that meet their financial needs
• Perform other duties and responsibilities as assigned
• High School diploma or equivalent
• 2 years of previous loan operations, loan processing, or loan department experience
• 2 years of customer service experience
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner
• Effective time management skills including the ability to prioritize workload based on department and customer needs
• Intermediate level computer skills, including proficiency with Microsoft Office

Preferred Qualifications:

• 3 years loan operations, loan processing, or loan department experience
• Experience with commercial and/or ag loan
• Ability to identify customer needs and recommend appropriate products and services
• Requires face-to-face interaction and coordination of work with customers,…