Process and Systems Senior Specialist

The People Processes & Systems (PPS) Senior Specialist is responsible for delivering comprehensive HR operational support, employee lifecycle management, and compliance expertise, primarily across the United States and Canada, with opportunities to support additional countries throughout the Americas.

This role serves as an experienced HR operational partner to employees, managers, Talent Acquisition and our Senior HR Business Partner, providing guidance on employee relations processes, performance management, leave administration, accommodations, HR policies, compliance requirements, and complex employee lifecycle matters.

The Senior Specialist independently manages day-to-day HR operational activities, resolves complex issues, identifies opportunities for process improvement, and promotes consistent application of HR policies and procedures across multiple locations and jurisdictions.

Working closely with Process Specialists, Payroll, Benefits, and other stakeholders, this position ensures accurate HR processes, appropriate documentation, regulatory compliance, and a positive employee experience.

While not necessary for this role, experience supporting HR operations in Mexico or other Latin American countries is highly valued and may provide opportunities for expanded regional responsibilities.

• Independently manage employee lifecycle processes, including onboarding, transfers, promotions, compensation changes, employment status changes, and separations.
• Ensure accurate and timely execution of employee transactions in Workday and other HR systems.
• Prepare, review, and maintain employment-related documentation, including employment agreements, personnel changes, and separation documents.
• Coordinate complex employee lifecycle activities involving multiple stakeholders, departments, or jurisdictions.
• Identify and resolve operational discrepancies while maintaining appropriate internal controls.
• Serve as an escalation point for complex HR operational questions and transactions.

• Provide guidance to managers on HR policies, employee performance processes, attendance, corrective action procedures, and documentation requirements.
• Support employee relations matters through preliminary fact-finding, case documentation, policy interpretation, and coordination with HR PPS Lead.
• Assist managers in preparing performance improvement plans, disciplinary documentation, and other employee-related communications.
• Identify potential compliance risks, inconsistencies, or sensitive employee relations issues and elevate appropriately.
• Provide practical guidance and training to managers on HR processes, documentation standards, and consistent application of company policies.
• Maintain accurate and confidential records of employee relations and performance management activities.
• Support the consistent application of HR policies while ensuring appropriate review and decision-making by HR leadership.

• Coordinate and administer employee leave and accommodation processes in the United States and Canada, ensuring compliance with applicable federal, state, provincial, and local requirements.
• Support processes related to FMLA, ADA, PWFA, state leave programs, disability benefits, Workers' Compensation, and applicable Canadian statutory leaves and accommodation obligations.
• Partner with employees, managers, Benefits, and third-party administrators to coordinate leave requests, supporting documentation, return-to-work activities, and accommodation processes.
• Monitor leave cases, required documentation, deadlines, and employee communications.
• Provide managers with guidance regarding leave-related responsibilities, confidentiality, and appropriate workplace accommodations.
• Ensure accurate documentation and appropriate maintenance of confidential medical and leave-related records.

• Support compliance with applicable employment laws, HR policies, and internal operational standards in the United States and Canada.
• Maintain personnel records and oversee documentation accuracy, confidentiality, and appropriate record retention.
• Conduct periodic personnel file audits, HR compliance reviews, and data quality assessments.
• Identify compliance gaps and recommend corrective actions or process enhancements.
• Partner with HR leadership, HR…