IT Systems Engineer

Overview

Senior IT Systems Engineer at Polaris Inc. The IT Systems Engineer is a key contributor to the stability, performance, and security of the organization's core infrastructure, including server, storage, virtualization, and identity systems. This role leads the design, administration, and ongoing enhancements of these foundational environments to ensure high availability and optimal performance. The engineer partners closely with product and operational teams to provide technical guidance, resolve complex issues, and support cross-functional initiatives that advance business objectives.

• Administer and continuously optimize datacenter and branch office server, virtualization, and storage infrastructures to ensure scalability, reliability, and cost-efficiency.
• Lead capacity planning, performance tuning, and lifecycle management of infrastructure components across hybrid environments (on-premises and cloud).
• Architect and implement infrastructure enhancements aligned with business goals, security standards, and emerging technologies.
• Evaluate and recommend new tools, platforms, and methodologies to improve operational efficiency and system resilience.
• Configure new and existing technology solutions following industry best practices, with a strong emphasis on automation, Infrastructure as Code (IaC), and repeatable deployment processes.
• Lead technical aspects of infrastructure projects, including scoping, risk assessment, resource allocation, and stakeholder communication.
• Collaborate with cross-functional teams to ensure alignment and project deadlines.
• Adhere to and promote existing ITIL processes and standard procedures.
• Define and document operational standards, runbooks, and escalation procedures for Level 1–3 support teams.
• Stay current with new and evolving technologies via formal training and self-directed education.
• Share insights and innovations with the broader team to foster a learning-oriented environment.
• Lead post-incident reviews and contribute to root cause analysis and preventive measures.
• Participate in a rotating 24x7 on-call schedule, providing expert-level support and rapid incident resolution across global infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related technical field; equivalent practical experience will be considered.
• Minimum 3 years of experience administering or supporting Microsoft Windows Server in enterprise environments with deep expertise in Active Directory, DNS, DHCP, File Services, Group Policy, and troubleshooting across physical and virtual infrastructures.
• Minimum 3 years of experience administering or supporting VMware environments on enterprise-grade hardware (e.g., Cisco UCS, HPE Blade System).
• Minimum 1 year of experience administering or supporting Microsoft Entra, including user and role management, app registrations, SSO (SAML/OIDC), certificates/secrets, and Entra Connect.
• Advanced Power Shell scripting skills for automation, reporting, and system management.
• Experience with Storage Area Network (SAN) technologies, including iSCSI and/or Fibre Channel.
• Experience with backup and disaster recovery solutions in virtualized environments (e.g., Rubrik, Commvault, Veeam).
• Strong understanding of networking concepts, including IP addressing, subnetting, routing, DNS, and secure protocols (SSL/TLS).
• Strong understanding of ITIL processes (incident, change, and problem management).
• Strong communication and collaboration skills, with the ability to lead technical discussions and mentor junior staff.
• Proven ability to troubleshoot complex infrastructure issues, perform root cause analysis, and implement long-term solutions.

• Experience with Microsoft Azure infrastructure (subscriptions, management groups, VNets, NSGs, load balancers, Express Route).
• Experience with hybrid cloud integration of VMware with public clouds (e.g., Azure VMware Solution, VMware Cloud on AWS).
• Experience with Linux operating systems (Red Hat Enterprise Linux or Ubuntu) including system configuration and basic scripting.
• Experience with Infrastructure as Code (IaC) and configuration management tools (e.g.,…