Salesforce System Admin

What You'll Be Doing

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. This is a hybrid position, with 3 to 4 days of in-office work at our Plymouth office location. Your weekly in-office schedule must be flexible, so it can be adjusted to meet business needs.

Below are some key responsibilities of the role.

• Serve as a system administrator for the  environment.
• Contribute to overall Salesforce design, roadmap, project management, and business requirements.
• Partner with the Global Sales Team to assist with data integrity efforts to maximize the organization's ability to make appropriate business decisions.
• Be a go-to person for the Salesforce platform - assisting users in understanding platform, using tools efficiently, and conflict resolution.
• Review Salesforce release notes for current platform impact and necessary implementation needs to stay supported by Salesforce.
• Act as a training resource for new hires across the global sales organizations and sales systems.
• Work with Banner management and end users to gather, understand, and define business requirements.
• Maintain our Sale Systems Team Jira board to align work with business needs and timeline.
• Develop user stories and to-be process flows to support the design and development of Banner's Salesforce solution and integrations with other Banner systems with Salesforce.
• Work collaboratively with team members to design a solution that will meet our business requirements and fulfill user stories.
• Contribute to integration projects as needed to support functionality collaborating with IT and Data quality groups.
• Complete the configuration to support user stories within Salesforce, Configure Price Quote (CPQ), Manufacturing Cloud, and embedding Business Intelligence (BI) reporting.
• Contribute to the creation of all necessary system and process documentation required for system maintenance and user training.
• Provide day-to-day support of Salesforce user requests.
• Provide and develop ad-hoc and ongoing reporting and dashboards.
• Manage general and security settings for new and current users.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Stay up to date with new Salesforce features and functionality.
• Other duties as assigned.

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• Bachelor's degree in Computer Science, Business, or related industry experience
• 1-3 years of Salesforce experience, able to demonstrate experience in supporting  or a competitive CRM platform

• Able to obtain various Salesforce certifications
• Experience defining and supporting system integrations
• Expert skills in identifying and capturing business requirements
• Strong knowledge of system testing best practices and methodologies
• Experience with additional Salesforce packages and add‑ons, including but not limited to Conga, Ironclad, Roll‑up Helper, Salesforce Maps, and Advanced Approvals
• Familiarity with third‑party data manipulation tools such as Inspector, Data loader.io, and Workbench
• Experience using business intelligence tools (Qlik Sense, Qlik View)
• Active user of Salesforce Trail heads
• Previous experience in a manufacturing field
• Excellent verbal, written, and interpersonal communication skills
• Strong team player with the ability to work effectively with end‑users and colleagues domestically and internationally
• Strong analytical skills with proven data analysis, data verification, and problem‑solving abilities
• Detail‑oriented with the ability to work and drive tasks independently
• Experience with technical project management and team coordination
• Experience with the MS Office Suite; strong understanding of Excel preferred
• Well‑organized, efficient, proactive, self‑motivated, and results driven…