Business Systems Analyst

Salary Range: $80,000.00 To $ Annually

As a Pro Med employee, you will contribute to the manufacture of products that have a significant impact on people’s lives. Through honesty, integrity, and collaboration, we strive to be the very best as we hire the very best.

Pro Med was founded in 1989 addressing an industry need for cleanroom manufacturing of silicone components, specifically those having a medical application. We treat every component and finished device as though it will be used by a beloved family member or friend. We are dedicated to our customers and to our employees while helping to improve the health and well‑being of people around the world.

The Business Systems Analyst is responsible for supporting, maintaining, and improving the organization’s business systems, with a primary focus on the ERP environment and related business applications. This role serves as a key connection between business operations and technology, helping ensure systems effectively support business processes, provide accurate and useful information, and continue to evolve with organizational needs.

The position works closely with business stakeholders, software vendors, and other technical and quality resources to troubleshoot issues, develop solutions, improve processes, and support system changes and enhancements. The role also supports related applications, integrations, reporting and business intelligence tools, and other systems as the organization’s technology environment develops.

The Business Systems Analyst supports Pro Med’s mission and values by applying and reinforcing the company’s brand, philosophy, systems, policies, and procedures are consistently applied and upheld in all aspects of their work.

While the ways that you fulfil these responsibilities will likely evolve, your core responsibilities are:

• Serve as a primary business systems resource for the organization’s ERP and related applications, providing functional and technical support to users across the organization.
• Troubleshoot application errors and system issues, investigate root causes, implement solutions, and manage support cases with software vendors when escalation is required.

• Configure and customize ERP and related applications, including workflows, forms, fields, business rules, and other system functionality.
• Perform routine application administration, including user setup, roles, permissions, and related system configuration.
• Support applications that integrate with or complement the ERP environment, including document management, reporting and business intelligence platforms, integrations, and other business applications.

• Develop, maintain, and improve ERP reports, dashboards, queries, and other reporting solutions to provide accurate and useful business information.
• Analyze data and system processes to identify trends, discrepancies, reporting needs, and opportunities for automation and process improvement.

• Partner with business departments to understand requirements, improve processes, and implement system, workflow, automation, and efficiency improvements.
• Monitor system performance, recurring issues, data quality, and overall system effectiveness; identify opportunities to improve reliability, efficiency, and user experience.
• Stay current on system capabilities and available technologies and recommend solutions that improve business processes, system utilization, and operational efficiency.

• Participate in the evaluation, implementation, testing, and ongoing support of new systems, ERP…