Sr. ServiceNow SPM Architect​/Lead Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Remote

Contract

We are seeking an experienced professional with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end‑to‑end Service Now platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI‑powered innovations across the Service Now ecosystem. The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands‑on experience implementing scalable enterprise solutions using Service Now AI capabilities, intelligent automation, and modern platform best practices.

• Strategic Portfolio Management (SPM) Service Now
  • Lead and implement Service Now SPM solutions across:
    • Demand Management
    • Project Portfolio Management (PPM)
    • Program Management
    • Agile Development
    • Resource Management
    • Financial Planning
    • Investment Funding
    • Strategic Planning Workspace
    • Objectives & Key Results (OKR)
    • Enterprise Portfolio Management
    • Capacity Planning
    • Roadmap Planning
  • Design governance processes for portfolio selection, prioritisation, and funding.
  • Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
  • Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
  • Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
  • Define portfolio KPIs and enterprise metrics.
• AI & Intelligent Automation
  • Drive adoption of Service Now AI capabilities including:
  • Identify opportunities for AI‑based automation in:
    • Demand Intake
    • Project Risk Analysis
    • Capacity Forecasting
    • Resource Optimisation
    • Executive Reporting
    • Project Summarisation
    • Knowledge Generation
  • Partner with business stakeholders to define AI use cases and measurable outcomes.
  • Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

• Experience
  • 8 years of Service Now platform experience.
  • 5 years of hands‑on Service Now SPM implementation experience.
  • Experience leading enterprise‑scale Service Now transformation programmes.
  • Experience integrating Service Now with ERP, HR, Finance, Dev Ops, and Agile tools.
• Technical Skills
  • Service Now SPM
    • Demand Management
    • PPM
    • Resource Management
    • Financial Management
    • Enterprise Agile Planning
    • Portfolio Management
    • Strategic Planning
    • Investment Funding
    • Objectives & Key Results (OKRs)
    • Scenario Planning
  • Service Now Platform
    • App Engine
    • Flow Designer
    • Integration Hub
    • UI Builder
    • Service Portal
    • Performance Analytics
    • Reporting & Dashboards
    • Workspace Configuration
    • Security & Governance
    • Platform Upgrades
  • Development
    • Java Script
    • Glide APIs
    • Script Includes
    • Business Rules
    • REST/SOAP Integrations
    • Integration Hub Spokes
    • Source Control & CI/CD

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist - Strategic Portfolio Management

The successful candidate should demonstrate the ability to act as an AI-Enabled Service Now Transformation Leader:

• Utilises AI to accelerate solution design and delivery.
• Designs AI-powered employee and customer experiences.
• Leverages Agentic AI to automate business workflows.
• Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
• Develops AI copilots and digital workforce solutions on the Service Now platform.
• Promotes responsible AI practices with governance, security, and compliance controls.
• Translates business problems into AI-driven platform solutions with measurable ROI.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.