Information Technology Specialist

Intermediate District 287 District Service Center
- Technology
- Plymouth, Minnesota Open in Google Maps

Intermediate District 287 District Service Center
- Technology
- Plymouth, Minnesota Open in Google Maps

This job is also posted in Intermediate District 287

Starting Date: Immediately

Intermediate District 287 is looking for an Information Technology (IT) Specialist position at our North Education Center in New Hope, MN!

Position Details:

Work Schedule: Full time position, Monday - Friday, 40 hours per week

Reports to: Technology Support Manager
Location:New Hope, MN

This position is part of the Administrators and Unaffiliated Employees Guide

Salary:Minimum starting salary for Unaffiliated Specialist is $45,000 (Depending on experience and education)

Benefits including:

• Low cost medical insurance
• No Premium Employee only (Single) Medical insurance
• Infertility Benefits
• $40 copay for outpatient mental health services
• Low cost dental insurance
• District funded HRA account
• Life insurance and long-term disability
• Optional health care flexible spending account (FSA)
• Optional dependent care flexible spending account (FSA)
• Extensive wellness services that includes 6 free confidential counseling sessions
• Retirement benefits through PERA
• Optional 403b with district match after 1 year
• Paid time off
• Holiday pay
• Mental Health benefits
• Ongoing professional development
• More details can be found on our webpage:
  Contracts/Benefits - Intermediate District 287

1. Knowledge, Skills, and Abilities

• Technical knowledge: Understand computer systems, hardware, software, audiovisual equipment, and basic networking; learn and support instructional and assistive technologies.
• Problem-solving: Diagnose technical issues and install, configure, and maintain equipment and applications using appropriate troubleshooting tools.
• Customer service and communication: Communicate clearyy, collaborate effectively with people from diverse backgrounds, and remain patient and professional when addressing technology needs.
• Training and user support: Explain technical information in understandable terms and provide practical training on instructional technology and office productivity tools.
• Data and documentation: Understand help desk tools, job-specific data controls, and documentation practices; maintain accurate records, reports, inventories, and user-support resources.

The following responsibilities identify the position’s primary functions and are not exhaustive. Emphasis may vary based on department needs.

• Deliver Customer-Focused Technical Support: Provide timely, user-friendly assistance via phone, email, ticketing system, and in-person interactions, ensuring clear communication and exceptional customer service.
• Support instructional technology use: Assist users with educational and productivity tools, embedding quick training and clear explanations into everyday support.
• Collaborate to resolve problems: Serve as a liaison among users, IT staff, and vendors, referring complex issues to higher-level support when needed.
• Perform other duties as assigned.

• Install and maintain technology: Set up and support computers, software, printers, scanners, monitors, docks, audiovisual equipment, and basic network components.
• Support instructional and assistive devices: Learn and troubleshoot iPads, Chromebooks, laptops, smartboards, AAC devices, and associated applications.
• Assist with equipment and software processes: Support purchasing, acquisition, placement, storage, maintenance,…