Community Manager | Bass Lake Hills Townhomes

Community Manager | Bass Lake Hills Townhomes

Job Category: Operations

Requisition Number: COMMU
008202

Posted: December 29, 2025

Employment Type: Full-Time

Work Location: 5814 Teakwood Lane N, Plymouth, MN 55442, USA

Compensation: $70,000 - $78,000 per year

• Manage the property in accordance with CSM policy and procedures.
• Administer leasing procedures to meet budget goals and achieve occupancy.
• Collect rent promptly and initiate Unlawful Detainer processes when necessary.
• Conduct inspections during check-in and check-out to protect assets.
• Develop market conditions, advertising plans, and manage marketing efforts.
• Conduct daily property inspections.
• Work with Director of Operations to develop and implement operational changes based on leasing objectives and resident comments.
• Ensure a responsible person is available for building emergencies at all times.
• Manage property expenses to maximize profitability and meet required annual budget.
• Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Prepare and manage the property budget and assigned administrative and/or accounting tasks, including expense and revenue variance comments, monthly forecasting, and all other accounting tasks as assigned.
• Administer property inventory lists for items such as tools, equipment, supplies, etc.; manage and maintain company assets within budget guidelines, approve invoices, and prolong the life of company property.
• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Assure that prospective residents are reached through advertising and further market the property by responding to phone inquiries, internet leads, and property tours.
• Oversee the accurate preparation and administration of all leasing activities (paperwork, applications, leases, etc.) and rental traffic reports.
• Direct the completion of market studies and internet/local advertising, as needed.
• Plan and participate in community activities, as well as other projects as assigned.
• Accountable for high resident satisfaction scores by ensuring resident needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• Work side by side with staff to train and model appropriate resident service standards.
• Responsible for the training of employees and ensuring training records are maintained.
• Analyze quality issues, identify training needs and ensure implementation to improve results.
• Utilize available resources and adhere to CSM training policies.
• Ensure all CSM training requirements are met.
• Conduct routine inspections of exterior and interior community property/grounds and operations to maintain standards per CSM, local, state and federal regulations including AWAIR program.
• Be available on a 24-hour basis for natural/catastrophic disaster.
• Ensure a clean and safe work environment and follow all CSM procedures for resident/employee incidents.
• Interview, hire, coach, and develop all employees.
• Evaluate staff performance and take appropriate corrective action as needed to hold employees accountable.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.

• 1+ years of residential management or related supervisory experience.
• Strong computer skills.
• Excellent communication skills at all levels.
• Ability to problem-solve with employees and residents.
• Manage multiple priorities in a fast-paced environment.
• Valid driver’s license with a safe driving record.

• Detail oriented.
• Strong computer skills.
• Strong communication skills.
• Problem solving.
• Multi-tasking.

High school diploma or GED required. College degree or equivalent experience preferred.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.