Lead Installer

ABOUT US

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

Strive To Be Great | Do Hard Things | Stronger Together | Own It

• Safety
• Profitability
• Skills Development
• Continuous Improvement
• Customer Satisfaction

• Plan and manage on-site installations to ensure timely completion, high quality of service, and cost-effective management of labor and installation resources.
• Lead the installation team for each project by supervising budget, quality, personnel, customer service, and administration.
• Assist in training, developing, and leading Continua installers and sub-contracted installers.
• Instill Continua’s service philosophy and core values throughout the installation group.
• Understand the scope of work, including account servicing, design and order preparation, order management, factory interface, delivery and installation, and project management.
• Accept accountability for project success (cost, completion, schedule adherence, punch-list, customer satisfaction, job site appearance and cleanliness, etc.).
• Support operations department management team in developing and implementing department procedures, work practices, and standards of performance.
• Understand department economics and cost accounting; assist in the development of installation personnel.
• React to varying project/field conditions and demonstrate ability to make decisions and solve problems in the scope of work.
• Maintain detailed and complete administrative records of installation project work, including time sheets, receiving documentation, change orders, product returns, etc.
• Communicate and document project status, changes, problems, and punch-list to appropriate parties (dispatch, sales personnel, sales support, project management personnel, etc.).
• Conduct comprehensive site reviews and pre-installation meetings and reviews. Participate in construction/project meetings as a representative of dealer.
• Review work order documentation the day before the scheduled installation.
• Maintain professionalism with crew, customers, and dealership personnel, both in appearance and social interactions.

• Physical strength and stamina to lift and move furniture, boxes and equipment, often in excess of 50 lbs.
• Excellent verbal and written communication.
• Ability to set daily performance goals and expectations of crew.
• Strong work ethic and ethical approach to the business.
• Punctuality and self-motivation.
• Ability to occasionally work irregular hours and extended shifts including overnight and out of town assignments.
• Experience with planning, organizing, and effectively directing a crew of installers on small to large projects (crews of 25 or more).
• Experience supervising and managing large and/or complex installation projects (100 plus workstations, complex reconfigurations, etc.).
• Excellent material handling and logistics skills.
• Ability to analyze and develop detailed work plans and price quotations for installation projects.
• Comfortability with safely driving a 26’ straight or cube truck.
• Good driving record and adherence to all DOT rules and regulations.
• Understanding of interior design and construction processes; ability to read construction and furniture drawings and blueprints.
• Mechanical aptitude and excellent installation technical abilities; proficiency with tools and equipment; excellent at custom applications; finished installations are of high quality.
• Product knowledge across all lines of furniture carried by dealership; ability to figure out installation of new lines through analysis and extrapolation.
• Ability to specify products using full product nomenclature; ability to do small layouts and reconfigurations without relying on designers or sales staff.
• Knowledgeable of electricity, electrical hookups to building power, data and voice…