Transfer Credit and Study Specialist

Transfer Credit and Study Away Specialist

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The Registrar’s Office at Plymouth State University invites applications for a Transfer Credit and Study Away Specialist. This position performs a variety of data management and recordkeeping duties in support of Registrar Office operations by applying policies and procedures in an organized and timely manner and engaging in problem solving and triage. This 40 hour work week position is 100% time benefited.

Duties and Responsibilities

• Support operations of the registrar’s office utilizing various computer and online solutions including, but not limited to Banner, Xtender, Parchment and the National Student Clearinghouse. Scan/Index documents on a daily basis and utilize MS Office to accomplish daily tasks.
• Cultivate trust in the registrar’s office by offering quick and accurate answers to questions and reducing the need to shuffle students. Provide general academic information and assistance in a professional and efficient manner, clearly explain university academic policies and procedures and point out resources for self-service.
• Answer the main phone line, assist with office walk-ins and oversee the PSU-registrar email account. Research and resolve routine issues; triage more complex as necessary. Prioritize responsibilities to ensure time-sensitive needs are managed quickly.
• Perform a wide variety of very detailed and time-sensitive data entry and recordkeeping duties relating to student record maintenance in the student information database. Understand appropriate technology and workflow to leverage as a resource for better customer service.
• Communicate academic and student service-related matters and/or specific policy information related to clusters and assist in updating and/or developing policies and procedures.
• Participate in office-wide projects including new student pre-scheduling, cross-training and software testing as well as events such as orientation, graduates day, and commencement preparation activities.
• Run error reports and resolve issues to maintain data integrity.
• Assist in researching issues regarding compliance with government and other external regulations and assist with compliance as required.
• Attend meetings of appropriate committees as delegated, with ability to respond to questions concerning related office issues, and to report meeting content to supervisor.
• Maintain a neat and organized workstation.
• Assist with training student assistants.
• Other duties as assigned

Qualifications

• High school graduation and five years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate’s Degree and three years of related experience, or a combination of higher education and related experience equal to five years.
• Advanced technology skills including MS Office, Internet, database management, and education software products and systems such as Parchment and Banner Student.
• Effective written and oral communication skills.
• Proven front-line customer service experience
• Organizational skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public. A solid understanding of and the capacity to clearly communicate and explain policies and procedures.
• Capable of adhering to legal requirements and regulations and maintaining confidentiality.
• Experience with office duties requiring discretion, prioritization, research and time-sensitivity.
• Self-motivated and committed to continuous improvement and willingness to learn new tasks.
• Ability to work independently and as a part of a team in a high-volume, fast-paced environment that experiences frequent changes and interruptions
• Experience in a university setting, preferably in a Registrar’s office
• Experience with all levels of higher education including adult learners
• Familiarity with paper and electronic records

Application Documents

• Cover Letter
• Resume/CV

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the…