Patient Account Representative Job Plymouth area,New Hampshire USA,Healthcare

Job Details

Job Location:

Plymouth, NH 03264

Position Type:
Full Time

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more.

With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another.

We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real.

GENERAL

SUMMARY OF DUTIES

Responsible for insurance verification and to assist with collection of patient accounts.

SUPERVISION RECEIVED

Reports to the Director of Revenue Cycle Management.

ESSENTIAL FUNCTIONS

Verifies patient insurance information via eligibility verification tools.

Assists patients with questions about their statement.

Answers inquiries and correspondence from patients and insurance companies.

Assigned special projects as needed.

Run various reports to post non-posted prepayments, no-show reports, others as requested.

Assists with identifying and resolving patient billing complaints.

Assist with electronic health record testing when new services are added.

Ability to communicate effectively and clearly; work effectively with co-workers as a team member and perform duties of other business office personnel.

Participates in educational activities.

Maintains strictest confidentiality relating to patient care.

The job holder must demonstrate current competencies applicable to the job position. EDUCATION

High school diploma or GED. Associate degree preferred.

EXPERIENCE

One year of medical office experience. One year of medical insurance background preferred.

SKILLS and APTITUDES

Knowledge of medical billing/collection practices.

Knowledge of computer programs, spreadsheets and applications.

Knowledge of basic medical coding and third-party operating procedures and practices.

Knowledge of legal and regulatory government provisions.

Skill in establishing and maintaining effective internal and external working relationships.

Skill to enter accurately data and examine insurance.

Ability maintains strict confidentiality and reports any illegal or unethical act involving another employee or anyone acting on behalf of the organization.

Ability to respond to ever changing environment.

Ability to maintain effective working relationships with patients, medical staff and the public.

Ability to react calmly and competently in emergency situations.

Ability to establish a positive interpersonal communication with patient/staff/providers.

Ability to communicate clearly and effectively in person, in writing, or by phone.

Ability to comply with established policies and procedures.

Physical Demands

Sedentary Work: Ability to remain seated at a workstation for extended periods.
Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, phone, and office equipment.
Visual Requirements: Sufficient vision to read printed materials and computer screens.
Auditory Requirements: Ability to hear and respond to phone calls, conversations, and office sounds.
Mobility: Occasional walking, bending, or reaching for files, supplies, or equipment.
Lifting: May occasionally lift or move objects up to 50 lbs (e.g., office supplies or small packages).

Mental Demands

Concentration & Attention to Detail: Ability to maintain focus and accuracy when handling data, reports, or multiple tasks.
Decision-Making: Make sound judgments within…


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