Shift supervisor, Retail

Join to apply for the Shift Supervisor role at CVS Health

Location:

New Hampshire, United States

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor on site, the Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

• Management
  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
• Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
• Merchandise/Presentation
  • Price merchandise
  • Stock shelves
  • Execute displays, signs and inventory of weekly, promotional, and seasonal merchandise
  • Execute the display and maintenance of off-shelf merchandise
  • Reset departments following POGs

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, overtime as needed, and respond to urgent store issues when they arise

• Experience as a retail supervisor

High School Diploma or Equivalent preferred but not required.

40

Full time

$16.50 - $24.00 (base hourly rate). Actual base salary will depend on experience, education, geography and other factors.

We take pride in a comprehensive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions addressing various needs: paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and more depending on eligibility

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Application window closes on 03/19/2026.