Administrative Supervisor​/Secretary

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign‑posting individuals to relevant information / service. Promote the image of the department, checking that notices and leaflets are up to date and well presented. Support the management team to ensure that internal and external communication systems are in place.

Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within the level of the role or escalated appropriately, supporting junior staff where necessary. Respond to telephone, email and written queries on behalf of the service area, including call handling where appropriate as agreed with line manager.

Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Produce informal and formal minutes as an accurate record of meetings.