MAU Ward Clerk

A vacancy has arisen on Short Stay Unit (Thrushel Ward) for a full time Ward Clerk.

The successful candidate will have GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or a related subject or equivalent demonstrable experience.

Demonstrable experience working in a reception or within a clerical role is preferable. Candidates should have demonstrable experience of dealing face‑to‑face with the public and difficult customers/patients, working within a busy environment and able to deal with telephone and email enquiries.

The post is interesting and varied, requiring an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour, in addition to good written and verbal communication skills.

Working hours are 12 hour day shifts Monday – Sunday. Shifts include bank holidays; flexibility is essential. The post holder may be required to cross‑cover within the service line.

Weekends & bank holidays will be paid at an enhanced rate.

If you would like any further information or an informal chat, please contact Beth Mitchell via 01752 (4)38190 /

Please note, Short Stay Unit has recently relocated from Lyd Level 5 to Thrushel Level 6.

To provide a comprehensive multi‑faceted administrative function to the ward, supporting nursing and medical staff in the smooth day‑to‑day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis and to provide a flexible option for ward admin cover across all medical wards.

The trust covers a patient population of 450,000 incorporating South and West Devon Health Authority, Cornwall and Isles of Scilly Health Authority, Plymouth Primary Care Trust, East Cornwall Primary Care Trust, East Cornwall Primary Care Group and South Hams & West Devon Primary Care Trust.

This post is designed to provide and deliver a high standard of a full administration service to the medical inpatient wards using a varied range of work procedures, many of which are non‑routine, requiring a level of theoretical knowledge.

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The trust offers great opportunities for career development in a highly progressive working environment and a vibrant, modern city with a historic reputation for adventure.

Check patient details on admission and update on iPM / SALUS as necessary.

Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing.

Receiving results by telephone from laboratories.

Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.

Entering admissions and discharges on IPM / SALUS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.

Ensuring that the bed state is kept up to date on IPM in real time.

Ensure up to date front sheets and labels are available in patients notes.

File reports, ensuring they have firstly been seen and initialled by Medical staff.

Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.

Tracing of notes in and out of ward using the computerised tracing system.

Ensure notes are filed correctly when patients are discharged/transferred or taken to bereavement services.

Liaising with other departments and secretaries regarding referrals, appointments, investigations, and referring for transport as required. Updating IPM as per Trust Policy. (NB referrals and investigations should be delivered or phoned through and not put in post).

Notify GP in the event of a patient death.

Keep an up to date list of all investigations requested on the ward and advise junior medical staff accordingly.

Keep the ward office tidy and stationery replenished, distribute and redirect mail.

Ensure all faults are reported to Estates for repair in a timely fashion.

Make up admission packs, etc. as appropriate.

General use of the VDU for clerical and identification purposes.

Photocopying when required.

Distribution of post and re‑directing of mail.

Liaising with Post Room staff for collection or urgent specimens.

Work closely with medical staff and with other members of the disciplinary team.

To integrate into the departmental team and be able to relate to patients and families.