Office Manager- Drake Circus

Overview

JOB TITLE:

OFFICE MANAGER

DEPARTMENT: RETAIL OPERATIONS

LOCATION:

DRAKE CIRCUS, PLYMOUTH

REPORTING TO: CENTRE DIRECTOR

TYPE OF

CONTRACT:

FULL-TIME, PERM

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

Manage all aspects of the office operation to provide first-line support to the Centre Management Team. Actively managing all financial and reporting systems to produce reports and financial information.

• Lead on the production of budgets, forecasts, year-end and quarterly reporting with our head office-based accountant and the Centre Director.
• Review the relevant budget holders spend, ensuring it is compliant and accurate.
• Provide accurate recharge data to the Centre Accountant and Surveyor.
• Manage the administration of the computerised accounts system. Ensuring the processing of all purchase orders, contracts and invoices is timely and accurate, all invoices are authorised for payment, and all associated records are maintained within compliance guidelines.
• Oversee all financial elements of the car parks including PCI compliance. Collate daily car park occupancy/system events and financial data, record accurately, highlighting any anomalies and trends to Centre Management team and Property Accountant as directed. Deal with customer payment queries in the car park.
• Support the Centre Director by producing all monthly and weekly asset reports. Chase individual departments for content and check all formatting and accuracy.
• Provide general administrative support to the British Land team including meeting actions and follow up support.
• Manage all operational aspects of the offices including ordering and budget management of equipment, consumables, uniform, meeting rooms, filing, archiving, data control, expenses travel and accommodation
• Working with our service partner admin support, oversee all aspects of office customer facing interactions, including phone, email, and letter correspondence. Produce replies, reports, and other documentation.
• Prepare presentation material and papers to parent company boards, clients, occupiers and colleagues.
• Oversee all sustainability reporting on the landlord systems.
• Ensure professional and positive relationships are maintained with all external companies including Parent Company, clients, managing agents etc. via both telephone and in person.
• Undertake ad-hoc projects as requested.
• Having a good understanding of your role within the Company’s Health and Safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel / visitors. Overseeing the delivery of the Duty Loggist function across the wider team.

• Experienced Administrator / Office Manager
• Advanced Microsoft Office Excel
• Financial awareness with experience of P & L Reporting
• Articulate Communicator – both verbal and written
• Confident & initiative-taking multi-tasker
• An ability to demonstrate professionalism, discretion, and confidentiality always

Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and…